Author Topic: Is it possible to restore lost master password in Avast Internet Security?  (Read 4579 times)

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Offline yardbird

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I have a problem.

When I bought Avast Internet Security, I installed a master password.

I wrote it down but now I can't find it.

Is there any way to restore it or create a new master password?

Offline Eddy

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No, you need to perform a clean install.

Offline yardbird

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I did a reinstall using Avastclear to remov the old program but the problem remains.

OK, I can access all vital things by simply abort every time I'm asked to provide the password. But it would be better if everything worked as it should.

Offline Eddy

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A true clean install will solve the problem.
- Remove all avast folders and files
- Remove all registry entries for avast
- Reboot
- Install the latest avast version

Offline bob3160

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I did a reinstall using Avastclear to remov the old program but the problem remains.

OK, I can access all vital things by simply abort every time I'm asked to provide the password. But it would be better if everything worked as it should.
See if this does the trick for you:

Clean Install of Avast:
https://goo.gl/4Ptzkf

Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline yardbird

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Thanks Eddy and bob3160!  :)

I followed your instructions and this time it worked!

It was the register parts and left folders I had forgotten. I thought it was enough just to use Avastcleaner.

Thanks a lot for your help!

Offline Eddy

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Good to hear it is solved now.

avastclear doesn't remove avast entirely (as you now know).
It just removes certain things that are often enough to solve a problem.

Unfortunately uninstalling through control panel and/or using the removal tool from the vendor nowadays almost never removes everything. >:(

Offline robertmcc

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I have tried this twice and it still looks for my locked avast master password  >:( 

Does the avast utility clear the registry entries or have I to do that myself (if so, I'm goosed, as I wouldn't know how to do that!).   Also, while in safe mode, I just did a search for avast and there are still many avast files on the computer but not related to avast premier (probably from when I have the free version, and also once I had the internet security version, and I also have avast cleanup), but I only activated   Privacy Master password with Premier.  I was 99.999999999999999999999999999999% certain of the password I was entering as correct but it does not accept it.     Any suggestions?

Offline bob3160

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I have tried this twice and it still looks for my locked avast master password  >:( 

Does the avast utility clear the registry entries or have I to do that myself (if so, I'm goosed, as I wouldn't know how to do that!).   Also, while in safe mode, I just did a search for avast and there are still many avast files on the computer but not related to avast premier (probably from when I have the free version, and also once I had the internet security version, and I also have avast cleanup), but I only activated   Privacy Master password with Premier.  I was 99.999999999999999999999999999999% certain of the password I was entering as correct but it does not accept it.     Any suggestions?
Posting in old and outdated topics is never a good Idea.
If you've lost the mater password, you'll need to start all over again. It is not saved and there isn't any recovery service for that reason.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet