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Author Topic: How on earth are you meant to reinstall the software you have paid for!!!!!!  (Read 1849 times)

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How on earth are you meant to reinstall the software you have paid for!!!!!!
« on: March 12, 2016, 07:51:16 PM »
my AV has stopped working but you have made it absolutely so bloody difficult for me to log in and download again!

bloody disgrace

philwaller5269@gmail.com

worry about your customers before worrying about facebook.com

jeez!!!!
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Re: How on earth are you meant to reinstall the software you have paid for!!!!!!
« Reply #1 on: March 12, 2016, 07:53:35 PM »
PS


i wont be coming back on renewal!!!!

its a joke!
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Offline essexboy

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Re: How on earth are you meant to reinstall the software you have paid for!!!!!!
« Reply #2 on: March 12, 2016, 08:12:54 PM »
It will take a bit more that two minutes to get an answer, but I will try

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast 
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

  • Run the uninstall tool and accept the reboot to safe mode
  • Once complete reboot your system
  • Reinstall Avast
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Offline DavidR

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Re: How on earth are you meant to reinstall the software you have paid for!!!!!!
« Reply #3 on: March 12, 2016, 08:24:03 PM »
No idea why you would have to log on again just to download the program again, just download it, install it and apply your license file again (done).

If you didn't retain a copy of your license file - try the Resend avast License https://www.avast.com/resend-license-paid.php, you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was sent.
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Offline Eddy

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Re: How on earth are you meant to reinstall the software you have paid for!!!!!!
« Reply #4 on: March 12, 2016, 09:24:38 PM »
In addition to what DavidR said, you can also get your license file again (if needed) through your avast account.
https://my.avast.com
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Offline bob3160

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Re: How on earth are you meant to reinstall the software you have paid for!!!!!!
« Reply #5 on: March 12, 2016, 09:53:36 PM »
You should also remove your email address from this open forum unless you love spam. :)
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