Author Topic: Avast Internet Security vs Thunderbird: all messages lost!  (Read 2891 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Avast Internet Security vs Thunderbird: all messages lost!
« on: March 26, 2016, 01:03:22 PM »
Few weeks ago I installed Avast internet security for extra security in email . Two days ago, the virus has found malware in incoming messages  and since then has disappeared all mail from 2009 two days ago .
Only 20 older messager remained in Inbox folder, I lost over 3000 messages!!
The email client is Thunderbird , the operating system is Windows 10 home.
I bought Avast Internet Security for extra security: is this the extra security? Deleting all messages in Inbox if Avast find a malware?
How can I find my messages?

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37534
  • Not a avast user
Re: Avast Internet Security vs Thunderbird: all messages lost!
« Reply #1 on: March 26, 2016, 06:01:04 PM »
Is this related to your Yahoo account?
If so, have you logged in to Yahoo webmail to see if mail are still there?


REDACTED

  • Guest
Re: Avast Internet Security vs Thunderbird: all messages lost!
« Reply #2 on: March 27, 2016, 09:54:26 AM »
No mail account Yahoo, I only use my yahoo account through webmail.

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37534
  • Not a avast user
Re: Avast Internet Security vs Thunderbird: all messages lost!
« Reply #3 on: March 27, 2016, 10:47:36 AM »
The account you use thunderbird with, have you logged in using webmail to check if mail are sill there?


REDACTED

  • Guest
Re: Avast Internet Security vs Thunderbird: all messages lost!
« Reply #4 on: March 28, 2016, 09:53:40 AM »
no, I use Pop3 and no message remain on remore server.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Avast Internet Security vs Thunderbird: all messages lost!
« Reply #5 on: March 28, 2016, 10:53:41 AM »
What email provider(s) are you using with Thunderbird ?

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48568
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Avast Internet Security vs Thunderbird: all messages lost!
« Reply #6 on: March 28, 2016, 10:33:00 PM »
If you know when this happened, you may be able to use a restore point to go back before the event ???
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

REDACTED

  • Guest
Re: Avast Internet Security vs Thunderbird: all messages lost!
« Reply #7 on: March 29, 2016, 12:04:53 PM »
What email provider(s) are you using with Thunderbird ?

Fastweb and Aruba (italian providers).

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Avast Internet Security vs Thunderbird: all messages lost!
« Reply #8 on: March 29, 2016, 12:19:53 PM »
I suggest you contact them and ask if they have a backup of the mail.

Also attach the CleanUp log file to your next post here.
It might tell what happened.