Author Topic: False Positive - MAKE IT STOP!!!!!!!!!!!!!!!!!!!  (Read 10032 times)

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Offline bruce_b

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Re: False Positive - MAKE IT STOP!!!!!!!!!!!!!!!!!!!
« Reply #15 on: May 16, 2016, 02:48:36 AM »
Your exclusion must be under the Active Protection, File System Shield, Scan When Executing
You may also want to turn off Scan For Potentially Unwanted Programs (PUPS) (on the Sensitivity Tab)
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Offline Eddy

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Re: False Positive - MAKE IT STOP!!!!!!!!!!!!!!!!!!!
« Reply #16 on: May 16, 2016, 04:08:12 PM »
People seem to forget that there are billions of applications.
It is not possible to check a newly added detection against all of them.


mgmngccnt,
unless you are the only one in the world that are using your application(s), you should care about if other av/security software is falsely or not detecting it.

The only way to avoid false positives is having no detection at all.

Offline DavidR

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Re: False Positive - MAKE IT STOP!!!!!!!!!!!!!!!!!!!
« Reply #17 on: May 16, 2016, 05:27:12 PM »
Your exclusion must be under the Active Protection, File System Shield, Scan When Executing
You may also want to turn off Scan For Potentially Unwanted Programs (PUPS) (on the Sensitivity Tab)

1. We need more information from the OP before we can say where an exclusion should be set. A point to note, if this is the DeepScreen scan then the exclusion should be in the AvastUI > General > Exclusions > DeepScreen.

This is why I sought more information.

2. Scan for PUPs if I remember correctly is off by default. We don't know if the OP changed that or even if the alert related to a PUP, I suspect not.

All the more reason for seeking more information.
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Offline bruce_b

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Re: False Positive - MAKE IT STOP!!!!!!!!!!!!!!!!!!!
« Reply #18 on: May 16, 2016, 06:17:54 PM »
Hmmm .. Never thought about adding a program to the Deep Screen tab. I thought once it was on the File Exclusion list
you were all set.
Dell Dimension 8200 P4 1.8Ghz Windows XP PRO SP3
Avast Free Antivirus 18.8.2356
Toshiba Satellite C855-S5347 Celeron B830 1.8Ghz
Windows 10 Home 64 Bit Version 1909 Build 18363.900
Avast Free Antivirus 20.4.2410 Build 20.4.5312.578

Offline DavidR

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Re: False Positive - MAKE IT STOP!!!!!!!!!!!!!!!!!!!
« Reply #19 on: May 16, 2016, 07:30:45 PM »
Hmmm .. Never thought about adding a program to the Deep Screen tab. I thought once it was on the File Exclusion list
you were all set.

It depends on it having been intercepted by the DeepScreen and even then it also depends on user settings having Enabled DeepScreen or kept it enabled. Another possibly fly in the ointment in Settings > General is the Enable Reputation services.

As you can see more choices than you can shake a stick at, so more information required.
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