Author Topic: Windows Vista Home Premium Crashes Since New Update  (Read 2640 times)

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Windows Vista Home Premium Crashes Since New Update
« on: May 06, 2016, 07:21:11 AM »
Help... Wife just installed the new version of Avast and now our computer will not start up.  It does not make it through the start up sequence and never finishes loading, I can't even ctl alt delete to reboot it..... it was working fine before the upgrade.  We have ran this for the last fine, but it was time to renew.  It was Avast Internet Security.....The system is running Windows Vista Home Premium
Any ideas??
Thanks,

Offline Asyn

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Re: Windows Vista Home Premium Crashes Since New Update
« Reply #1 on: May 06, 2016, 08:00:46 AM »
Can you still boot into safe mode..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Windows Vista Home Premium Crashes Since New Update
« Reply #2 on: May 06, 2016, 02:31:22 PM »
yes, I have uninstalled Avast, but now the wireless is not connecting to the router.  I do have Windows up since doing the uninstall, but no connectivity.  THis was all working fine prior to the install.  I went into MSConfig and it appears almost everything is turned off.  Should I set this to automatic settings to get it going and then work backwards?

Offline Asyn

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Re: Windows Vista Home Premium Crashes Since New Update
« Reply #3 on: May 06, 2016, 03:51:57 PM »
Attach your basic diagnostic logs. (MBAM, FRST and aswMBR)
Instructions: https://forum.avast.com/index.php?topic=53253
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0