Author Topic: Lose my internet connection as soon as SecureLine VPN connects.  (Read 19988 times)

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Offline bob3160

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #30 on: September 28, 2016, 01:48:51 PM »
thanks David - I followed the steps that you suggested and this has not made a difference.
The next logical step would be:

If Repair doesn't fix the problem, try the following:
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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #31 on: September 30, 2016, 06:36:08 AM »
Hey Bob

Thanks for this at the moment it does seem to be running ok - worked all day yesterday ok, the same thing occured in the evening but when I woke up this morning its ok ( fingers crossed) I will come back and try this step if I have a future problem.  Hopefully its all rectified now.
Thanks again

Offline Asyn

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #32 on: September 30, 2016, 06:38:52 AM »
Sounds good, thanks for the feedback.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #33 on: October 04, 2016, 10:48:03 AM »
Hello - not rectified, it keeps going back to the same old problem after a day or so of working ok.

Offline Asyn

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #34 on: October 04, 2016, 10:49:08 AM »
Hello - not rectified, it keeps going back to the same old problem after a day or so of working ok.
OK, try a clean reinstall and report back.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #35 on: October 13, 2016, 11:01:35 AM »
this didn't work sorry for delay - I ahve not had much time free to deal with this - but managed to do this and it did nothing, I'm afraid.

Offline Asyn

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #36 on: October 13, 2016, 01:00:48 PM »
this didn't work sorry for delay - I ahve not had much time free to deal with this - but managed to do this and it did nothing, I'm afraid.
OK, best you continue with support and/or Davidek.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #37 on: October 17, 2016, 01:52:19 PM »
I thought this was Support and I would like a response from David but you seemed to have taken over this matter!?

Offline Asyn

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W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Davidek

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #39 on: October 18, 2016, 01:18:08 PM »
Hi dizgrace,

We've looked into the log files you sent more deeply.  Unfortunately there seems to be a problem with OpenVPN, the protocol that SecureLine uses.  Since the re-install of Avast/SecureLine didn't work the only other thing we could suggest at this point would be to reinstall the OS.  That is a pretty drastic step and understandably you may not want to go through all that.

So unfortunately we've hit a wall with finding any other cause/solution for this.  A refund is something we'd of course be happy to offer you given the circumstances.  And we certainly apologize for the frustration this has obviously caused.

Kind regards,

Davidek

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #40 on: October 20, 2016, 06:00:02 PM »
Yeah give me a refund then please as I just signed up to another months subscription (that makes two months now) as I was hoping that this would get sorted.  Also when I signed on yesterday it worked fine, and worked all day - so it will work but just consistently!

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #41 on: October 27, 2016, 12:34:44 PM »
Refund please and  response would be really nice - for anyone suffering the same problem, I signed up to Private Internet Access instead no porblems whatsoever and they respond to you when you need help!!

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #42 on: November 10, 2016, 06:36:18 PM »
Hello

Sorry to jump on the bandwagon here but I'm having similar symptoms in that I too connect to SecureLine and as soon as I do, the connection to the internet just dies. If I disconnect, pages load fine as normal. I've done the drastic step of re-installing Windows 10 completely and re-installed everything so everything is completely refreshed and yet SecureLine still doesn't work. I'll raise a ticket with support too and see if they can help but I'm stumped too.

Have you checked with your ISP to see if there are any known issues with VPN software? That's what I'm going to do too.

Offline bob3160

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #43 on: November 10, 2016, 09:53:58 PM »
Hello

Sorry to jump on the bandwagon here but I'm having similar symptoms in that I too connect to SecureLine and as soon as I do, the connection to the internet just dies. If I disconnect, pages load fine as normal. I've done the drastic step of re-installing Windows 10 completely and re-installed everything so everything is completely refreshed and yet SecureLine still doesn't work. I'll raise a ticket with support too and see if they can help but I'm stumped too.

Have you checked with your ISP to see if there are any known issues with VPN software? That's what I'm going to do too.
Is this happening for all locations or only certain ones ???
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.12, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Lose my internet connection as soon as SecureLine VPN connects.
« Reply #44 on: November 14, 2016, 01:07:57 PM »
I have the same problem!!!! Don not have internet connection as soon as connected with SecureLine VPN. Windows10!
Can you help me?