Unable to Open JPEG, PNG, etc Documents

[REDACTED]

Hi,
I repeatedly find I am unable to open JPEG, PNG, GIF, BMP, etc documents with an error message stating "The remote procedure call failed" Can anyone please explain why this happens and possibly provide any suggestions on how to correct/prevent this from happening in future as I don't believe they are password protected.
Thank you 
Anna

[Pondus]

does this help
http://answers.microsoft.com/en-us/windows/forum/windows_7-update/the-remote-procedure-call-failed-and-did-not/445c3192-466e-476f-a552-535da05f086c

[Pondus]

if still a problem .....


See instructions here  >>  https://forum.avast.com/index.php?topic=53253.0
Scroll down to second picture > Farbar Recovery Scan Tool < Run as instructed and attach the two diagnostic logs


See below the box you write in ... Attachments and other options

When done a expert will assist you, there may be some hours wait before he is online