W8RedirectionSupport error 10022 | Avast Free v10.3.2262

[REDACTED]

hi,
for some days now avast does not let me retrieve or send mails via thunderbird.

C:\ProgramData\AVAST Software\Avast\log\Mail.log tells me
W8RedirectionSupport error 10022
Cannot connect to IMAP server x.x.x.x (x.x.x.x:993),
or
W8RedirectionSupport error 10022
Cannot connect to POP server y.y.y.y (y.y.y.y:110),

etc.

as soon as i deactivate avast, my mail client is able to retrieve mails again.
ideas?

thx
Michael

[Asyn]

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

[REDACTED]

- Which Avast..? (Free/Pro/IS/Premier)
Avast Free
- Which version..?
v10.3.2262
- OS..? (32/64 Bit..? - which SP/Build..?)
Windows 10 Pro 64 Bit. Version 1511 (Build 10586.318)
- Other security related software installed..?
like? Mail Client: Thunderbird 45.1.1
- Which AV(s) did you use before Avast..?
none

[Eddy]

Make sure that your firewall or other networking software is not blocking outgoing connections from the avast service (AvastSvc.exe).

[Asyn]

- Which version..?
v10.3.2262

Please recheck, that's no valid version.

[Eddy]

If my memory isn't fried, 10.3.x was during the avast 2015 period.

[Asyn]

If my memory isn't fried, 10.3.x was during the avast 2015 period.

Yep, 10.3.2225 was the latest build back then.

[Eddy]

Temperatures over 25c for over a week here, nothing but sun and still my brains are working.
They must be solar powered

But if the user is using that version it really is time for a upgrade.

[REDACTED]

updated avast with windows reboot ->
same problem

- Which Avast..? (Free/Pro/IS/Premier)
Avast Free
- Which version..?
v11.2.2262
- OS..? (32/64 Bit..? - which SP/Build..?)
Windows 10 Pro 64 Bit. Version 1511 (Build 10586.318)
- Other security related software installed..?
like? Mail Client: Thunderbird 45.1.1
- Which AV(s) did you use before Avast..?
none


error message
[2016-06-07 14:05:48.394] [error  ] [MailShield ] [ 1824: 9696] Cannot connect to POP server a.b.c.d (a.b.c.d:110), connect error 10060
of
[2016-06-07 14:09:11.539] [error  ] [MailShield ] [ 1824: 9764] Cannot connect to IMAP server w.x.y.z (w.x.y.zd:993), connect error 10060

where a.b.c.d is my mailserver's ip address
and w.x.y.z is the ip address of the universities mailserver

[Asyn]

1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.