Author Topic: Freezing on installation  (Read 5085 times)

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Offline winactive

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Freezing on installation
« on: June 16, 2016, 09:53:40 AM »
Clean install of Windows 10 Home x64 (updated to 10586.318) hanging on Avast! Free Web install. Was running latest version on Windows 7 Home Premium x64 SP1.

Pentium D920 on Gigabyte GA-G31M-ES2L (Rev 2.x) BIOS FI, 4GB RAM, ATI 5450.

Any suggestions?


Offline Asyn

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Re: Freezing on installation
« Reply #1 on: June 16, 2016, 11:31:30 AM »
Win 8.1 [x64] - Avast PremSec 21.3.2459.BUC [UI.612] - EEK - Firefox ESR 78.10 [NS/uBO/PB] - TB 78.10
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline winactive

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Re: Freezing on installation
« Reply #2 on: June 16, 2016, 01:14:02 PM »
...hanging on Avast! Free Web install.
Try the full installer: https://forum.avast.com/index.php?topic=185928.0

Same issue. Problem is when it locks up I can't restart without doing a restore. The installer gets right to the end then locks the system. It works flawlessly without Avast! What is happening at the end of the installation that could cause such an issue?

I should add that I've done tests on the Memory and HDD that came back 100%.

Offline winactive

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Re: Freezing on installation
« Reply #3 on: June 16, 2016, 06:00:14 PM »
Which installer did it 'fix' with the crashing installation?

What I want to know is can I use an older installer to get the thing loaded? Now tried on 10586.420 vanilla (no other software), still freezes but I have taken a system image before the installation which I can now reload in around 15-20 minutes.

Offline bob3160

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Re: Freezing on installation
« Reply #4 on: June 16, 2016, 08:19:50 PM »
Was there another AV on this system ??? How was it removed ???
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline winactive

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Re: Freezing on installation
« Reply #5 on: June 17, 2016, 10:09:33 AM »
Was there another AV on this system ??? How was it removed ???

Clean install of W10, Bob. No other AV has ever been installed, except on Win 7 when Avast! worked, so it's related to the install process. The HDD partitions were nuked, it wasn't upgraded from Windows 7 - 'cos that's just stupid ;)

Tried an older installer - 11.1.2253 and the result was the same. System completely locks up at the end of the install. Has to be reset with the reset or power button. Have at least taken a system image so I can recover with all the updates in place.

Offline Asyn

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Re: Freezing on installation
« Reply #6 on: June 17, 2016, 10:11:42 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15
Win 8.1 [x64] - Avast PremSec 21.3.2459.BUC [UI.612] - EEK - Firefox ESR 78.10 [NS/uBO/PB] - TB 78.10
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline winactive

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Re: Freezing on installation
« Reply #7 on: June 17, 2016, 10:17:47 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15

I've opened a support ticket. Will the beta stay on the beta channel or is there a way of reverting to stable channel if the issue is resolved (without reinstallation)? It's just the machine isn't mine, dealing with support is way beyond the end user.

I don't really have a Plan B if Avast! won't install. I am not a fan of other AV. I like the features of Avast! over other products.

Offline Asyn

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Re: Freezing on installation
« Reply #8 on: June 17, 2016, 10:21:24 AM »
1. I've opened a support ticket.
2. Will the beta stay on the beta channel or is there a way of reverting to stable channel if the issue is resolved (without reinstallation)?
1. OK, please report back the results.
2. See: https://forum.avast.com/index.php?topic=179943.0
Win 8.1 [x64] - Avast PremSec 21.3.2459.BUC [UI.612] - EEK - Firefox ESR 78.10 [NS/uBO/PB] - TB 78.10
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline winactive

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Re: Freezing on installation
« Reply #9 on: June 17, 2016, 12:37:31 PM »
1. I've opened a support ticket.
2. Will the beta stay on the beta channel or is there a way of reverting to stable channel if the issue is resolved (without reinstallation)?
1. OK, please report back the results.
2. See: https://forum.avast.com/index.php?topic=179943.0

Thanks, I will. Looks like the Beta option is not really viable as the program must be uninstalled to revert to the stable channel.

Offline Asyn

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Re: Freezing on installation
« Reply #10 on: June 17, 2016, 12:46:54 PM »
1. Thanks, I will.
2. Looks like the Beta option is not really viable as the program must be uninstalled to revert to the stable channel.
1. Great, thanks.
2. Yep, I'd prefer a setting in the program as well.
Win 8.1 [x64] - Avast PremSec 21.3.2459.BUC [UI.612] - EEK - Firefox ESR 78.10 [NS/uBO/PB] - TB 78.10
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline winactive

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Re: Freezing on installation
« Reply #11 on: June 23, 2016, 12:46:59 PM »
This ticket has been closed on the suggestion of installing 12.1.2272.

It may or may not fix the problem, but the 12.1.2272 version is no longer a program of choice due to the lack of the Remote Assistance module.