Author Topic: CPU Usage Too High!  (Read 9568 times)

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CPU Usage Too High!
« on: June 27, 2016, 11:34:21 AM »
hi, today I installed Avast Internet Security 12.1.22.72 on my Windows, but it is using 40%-55% of my CPU all the time, I did a restart but no changes :(
Since I use heavy CPU tasks, if this continues I'll uninstall it. so plz help me.
the services eating my CPU is "avast! Service (32 bit) => Avast Antivirus.
I have installed it on Windows 10 Pro.

Offline Asyn

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Re: CPU Usage Too High!
« Reply #1 on: June 27, 2016, 11:47:39 AM »
- W10 (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline CraigB

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Re: CPU Usage Too High!
« Reply #2 on: June 27, 2016, 11:47:47 AM »

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Re: CPU Usage Too High!
« Reply #3 on: June 27, 2016, 11:49:23 AM »
Hello! I had the same problem... You must go to "settings>tools and disable "Cleanup" and you'll be fine...  And you  must restart your pc.  ;D

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Re: CPU Usage Too High!
« Reply #4 on: June 27, 2016, 11:59:58 AM »
- W10 (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

- Win 10 x64 (1511, Build 10586. 420).
- No other security related software installed.
- Used to use Windows Defender itself and nothing Else...

Offline Asyn

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Re: CPU Usage Too High!
« Reply #5 on: June 27, 2016, 12:22:03 PM »
Try Angel's suggestion (Reply #3). Did it help..!?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: CPU Usage Too High!
« Reply #6 on: June 27, 2016, 12:26:21 PM »

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Re: CPU Usage Too High!
« Reply #7 on: June 27, 2016, 12:27:12 PM »
Hello! I had the same problem... You must go to "settings>tools and disable "Cleanup" and you'll be fine...  And you  must restart your pc.  ;D

Thanks so much, did it, and did a restart, now everything's ok and seems the problem is solved. thanks a lot...

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Re: CPU Usage Too High!
« Reply #8 on: June 27, 2016, 12:28:05 PM »
Try Angel's suggestion (Reply #3). Did it help..!?

Thanks so much, yes it helped and solved my problem <3

Offline Asyn

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Re: CPU Usage Too High!
« Reply #9 on: June 27, 2016, 12:28:43 PM »
Probably a bug, thanks for the feedback.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: CPU Usage Too High!
« Reply #10 on: June 27, 2016, 12:36:53 PM »
Hello! I had the same problem... You must go to "settings>tools and disable "Cleanup" and you'll be fine...  And you  must restart your pc.  ;D

Thanks so much, did it, and did a restart, now everything's ok and seems the problem is solved. thanks a lot...

I am glad that helped you...  :D

Offline MartinZ

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Re: CPU Usage Too High!
« Reply #11 on: June 27, 2016, 01:26:39 PM »
Thanks for helping us identify the source of problem.

AngeL and honeyxp could you please send me via PM this log file to make sure we have the true source of the problem?
"C:\ProgramData\AVAST Software\Avast\log\AvastSvc.log"

Thanks a lot.

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Re: CPU Usage Too High!
« Reply #12 on: June 27, 2016, 01:38:21 PM »
Thanks for helping us identify the source of problem.

AngeL and honeyxp could you please send me via PM this log file to make sure we have the true source of the problem?
"C:\ProgramData\AVAST Software\Avast\log\AvastSvc.log"

Thanks a lot.

Hello MartinZ! I can't find how to send via PM the LOG file.... Can you helped plz?

Offline Asyn

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Re: CPU Usage Too High!
« Reply #13 on: June 27, 2016, 01:41:12 PM »
Hello MartinZ! I can't find how to send via PM the LOG file.... Can you helped plz?
You can attach it here on the forum.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Be Secure

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Re: CPU Usage Too High!
« Reply #14 on: June 27, 2016, 02:01:44 PM »
Thanks for helping us identify the source of problem.

AngeL and honeyxp could you please send me via PM this log file to make sure we have the true source of the problem?
"C:\ProgramData\AVAST Software\Avast\log\AvastSvc.log"

Thanks a lot.

Hello MartinZ! I can't find how to send via PM the LOG file.... Can you helped plz?
Click that icon.Open the log file in Notepad and copy all the text(Ctrl+A) and paste(Ctrl+V)on PM send it.
« Last Edit: June 27, 2016, 02:08:08 PM by Be Secure »
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