Author Topic: Can't update or uninstall Avast Free  (Read 16682 times)

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Offline bob3160

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Re: Can't update or uninstall Avast Free
« Reply #30 on: August 30, 2016, 02:16:28 PM »
May I suggest that you contact Avast directly:
http://support.avast.com/support/tickets/new
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Offline Asyn

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Re: Can't update or uninstall Avast Free
« Reply #31 on: August 30, 2016, 02:22:04 PM »
May I suggest that you contact Avast directly:
http://support.avast.com/support/tickets/new
Hi Bob, Drake (Avast team) already answered her, see Reply #17. ;)
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Offline bob3160

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Re: Can't update or uninstall Avast Free
« Reply #32 on: August 30, 2016, 02:25:35 PM »
Thanks Asyn,
That only leaves a clean install of SP3 as suggested or, a clean install of XP.  :'(
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Offline Asyn

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Re: Can't update or uninstall Avast Free
« Reply #33 on: August 30, 2016, 02:34:27 PM »
Thanks Asyn,
That only leaves a clean install of SP3 as suggested or, a clean install of XP.  :'(
NP Bob. :)
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Offline Asyn

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Re: Can't update or uninstall Avast Free
« Reply #34 on: August 30, 2016, 02:35:20 PM »
Since no one has mentioned it yet there are plenty of 3rd party uninstallers...
Well, this won't fix the broken SP3 install, though.
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Offline bob3160

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Re: Can't update or uninstall Avast Free
« Reply #35 on: August 30, 2016, 02:45:32 PM »
Since no one has mentioned it yet there are plenty of 3rd party uninstallers...
Well, this won't fix the broken SP3 install, though.
wonder if running sfc /scannow would help ???
It certainly wouldn't hurt.
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Offline Eddy

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Re: Can't update or uninstall Avast Free
« Reply #36 on: August 30, 2016, 02:55:01 PM »
No, it won't help.
A repair installation does a better job and that didn't solved the problems.
Only thing left is a properly clean installation of XP

Offline Asyn

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Re: Can't update or uninstall Avast Free
« Reply #37 on: August 30, 2016, 03:00:28 PM »
1. Secondly moving to a safer and up to date OS is also important. Rather see her upgrade to Windows 10 then reinstall XP.
2. I recommend Ubuntu to all my customers who do not have the money for a new pc. You can use it off a USB stick also without installing it.
1. Well, it depends on her system specs. ;)
2. Nice, but keep in mind that not every user is familiar with Linux...
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Offline CraigB

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Re: Can't update or uninstall Avast Free
« Reply #38 on: August 30, 2016, 03:00:44 PM »
Since no one has mentioned it yet there are plenty of 3rd party uninstallers...
Well, this won't fix the broken SP3 install, though.

Her problem she first asked is that she cannot uninstall Avast. Both Revo and Geek can remove them. Secondly moving to a safer and up to date OS is also important. Rather see her upgrade to Windows 10 then reinstall XP. If drivers are an issue then she can install Ubuntu and use an free Linux antivirus. I recommend Ubuntu to all my customers who do not have the money for a new pc. You can use it off a USB stick also without installing it.
Firstly - we don't recommend 3rd party uninstallers to remove an Anti-virus, correct uninstall procedures are not usually followed and shared DLL files can be removed making more problems than to begin with.
Secondly - the user may wish to stick with XP as they like it and don't want the expense of paying for Win 10, if they didn't upgrade it for free when they had the chance then it's unlikely they'll pay for it.
Thirdly - Many users don't upgrade their system simply because they don't want to relearn another system, moving to a Linux system is vastly different from other OS's and imo usability is heavily restricted with Ubuntu and mostly more trouble than it worth.

Offline Asyn

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Re: Can't update or uninstall Avast Free
« Reply #39 on: August 30, 2016, 03:03:04 PM »
Only thing left is a properly clean installation of XP
Agreed.
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Offline Asyn

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Offline Asyn

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Re: Can't update or uninstall Avast Free
« Reply #41 on: August 30, 2016, 03:18:29 PM »
Microsoft stopped supporting XP 2 years ago and it is unsafe to be using it.
-> https://blog.avast.com/2014/03/12/avast-will-continue-to-support-windows-xp-for-home-and-business-users/
I know Avast supports XP but Microsoft does not. Which means you no longer get security updates from Windows update. Hackers know this an prey on XP users with vulnerabilities. An XP system is no longer able to be patched to address security holes in the OS. Unless you start using something like EMET. Using XP for offline stuff is fine. But any type of banking, shopping or even emailing should not be done.
AVAST will continue to support Windows XP users by creating protection modules and detections to cover vulnerabilities and other security problems for at least the next three years.

Also see: https://www.avast.com/windows-xp-antivirus
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Offline Eddy

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Re: Can't update or uninstall Avast Free
« Reply #42 on: August 30, 2016, 03:20:24 PM »
Quote
OMG people. 3 pages later and her problem is not solved
Ofcourse it isn't because a clean installation of XP (or another OS) is needed to solve it and that has not (yet) taken place.
Quote
There is nothing wrong with using a 3rd party uninstaller especially in a situation such as this.
Yes there is something wrong using a third party uninstaller in this situation as it does not solve the problems at all.
Quote
Microsoft stopped supporting XP 2 years ago and it is unsafe to be using it.
Car manufacturers don't make parts for old-timers, but that doesn't mean the cars are unsafe.
Don't forget that the most used OS's are targeted the most.
Fewer and fewer people are using XP which makes it not really interesting for the bad guys.
There is a reason why Windows 3.x isn't targeted anymore.
Quote
Sticking with XP is not a good thing.
Listening to your advise is even worse.
Quote
Linux is a lighter OS which will be good.
Only if you use a command-line only version of Linux.
Quote
She does not have to install it either. It is fully portable.
Possible ? Yes, it is.
But you forget what it will do with the speed.
System will get to a crawl because it can't use the OS/hardware in the most efficient way.

Offline alicia.rose

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Re: Can't update or uninstall Avast Free
« Reply #43 on: August 30, 2016, 03:21:45 PM »
Thank you very much to all of you......for helping me.

I used a brand new unopened genuine Microsoft XP SP3 CD to carry out the repair installation.

This deleted all core Windows XP SP3 files and replaced them.

That must mean SP3 is not now broken?

My computer is old (in computer years)......probably not up to more advanced os, not been tested with Windows 10. Don't want to mess with it, in case it breaks and I'm left without one.

The Avast Team responded to the original error, which was this:

"The procedure entry point Get Logical Processor Information could not be located in the dynamic link library KERNEL32.dll."

I am not now seeing this.

I am seeing:

"Product definition structure was not loaded, because Instup GPB version is 4 but loaded GPB version is 10.

The product definition (gpb) was not initialized properly. Setup cannot continue."

Perhaps the Avast team could help with the latest error I have seen, which they did not know of when they previously responded?

Won't Avast Uninstall Utility do it (Avast Clear), I have a 2015 version still if the most recent won't?
« Last Edit: August 30, 2016, 03:24:11 PM by alicia.rose »

Offline Asyn

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Re: Can't update or uninstall Avast Free
« Reply #44 on: August 30, 2016, 03:29:47 PM »
Microsoft stopped supporting XP 2 years ago and it is unsafe to be using it.
-> https://blog.avast.com/2014/03/12/avast-will-continue-to-support-windows-xp-for-home-and-business-users/
I know Avast supports XP but Microsoft does not. Which means you no longer get security updates from Windows update. Hackers know this an prey on XP users with vulnerabilities. An XP system is no longer able to be patched to address security holes in the OS. Unless you start using something like EMET. Using XP for offline stuff is fine. But any type of banking, shopping or even emailing should not be done.
AVAST will continue to support Windows XP users by creating protection modules and detections to cover vulnerabilities and other security problems for at least the next three years.

Also see: https://www.avast.com/windows-xp-antivirus
Most antiviruses cannot protect against OS exploits.
Avast can, see: https://www.avast.com/exploit-protection.php
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