Author Topic: [FIXED] You are unprotected! Avast Background service is not running.  (Read 115411 times)

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Offline abruptum

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Re: You are unprotected! Avast Background service is not running.
« Reply #15 on: July 30, 2016, 10:32:44 AM »
Seems so, no problems here on XP.
No problems here with Windows 7.

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  • Guest
Re: You are unprotected! Avast Background service is not running.
« Reply #16 on: July 30, 2016, 10:35:48 AM »
Got the same problem on all my PCs.

Both Internet Security and Free Edition are affacted!

Offline abruptum

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Re: You are unprotected! Avast Background service is not running.
« Reply #17 on: July 30, 2016, 10:37:53 AM »
is this somehow related to the random GUI window popups?
Probably. I didn't see that bug and I have no problems.
Also, I believe it has something to do with internal updater since I always update manually (Over the top custom installation).

Offline moroni

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Re: You are unprotected! Avast Background service is not running.
« Reply #18 on: July 30, 2016, 10:41:38 AM »
Why not remove the update causing the problem and e-mail all your customers!

The update was not released to all the users, and it's already been stopped. The fix is on its way.


Hi moroni, is this somehow related to the random GUI window popups?

Yes, the update was supposed to fix that bug.


Offline GEGEPING

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Re: You are unprotected! Avast Background service is not running.
« Reply #19 on: July 30, 2016, 10:46:06 AM »
Hi ^^

So good news  for the fix.

So current installed version will say if new update is released.

Must wait is not a problem.

All people should wait, and for the future all should have soft for make system backup to go back if something wrong
RIP Bx TZD TURBO 520140kms le 15/08/2015 et 26ans
Xantia ok jusqu'en 2018 et la C3 même punition@:
Dédicace à une fille merveilleuse Chloé qui a bien grandi:-)
Tonton d'une nièce nommée Chloé ^^ et du Mathieu dit le chinois

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  • Guest
Re: You are unprotected! Avast Background service is not running.
« Reply #20 on: July 30, 2016, 10:46:33 AM »
Really wish I had of known this was an AVAST issue before hand.... spent the past 4 hours tyring different 'fixes' across the web and then decided to do a full FORMAT of my hard drive and re install fresh copy of windows thinking my system was corrupted.......... to find out on a FRESH INSTALL that this problem STILL EXISTS.

obviously its a problem with the latest Avast update not my PC.... very annoyed... and Im a PAYING customer not a free antivirus user. IF I was a free user I would have uninstalled Avast and installed another anti virus and never thought twice. Im bound to AVAST due to the $$ I have paid for my licences. PLEASE FIX THIS ISSUE LITERALLY spent 6+ hours today pullling my hair out, ONE VERY UNHAPPY customer right now :( :(

Once this issues is resolved (hopefully), Avast better offer some sort of compensation. I am certainly going to ask for it. This screw-up shaved hours off my precious few hours of free time last night trying to resolve it and the mods forums/tech support were silent. Over 10 hours passed and no announcement/acknowledgement at all till this morning.
« Last Edit: July 30, 2016, 10:48:39 AM by Marekfreak »

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  • Guest
Re: You are unprotected! Avast Background service is not running.
« Reply #21 on: July 30, 2016, 10:46:42 AM »
UPDATE:

The problem lies in the communication between the GUI and the Avast services.

This means that despite the error message you see in Avast, the services/shields/protection are active and running.

A fix should be released soon.
Hi moroni,
By any chance, do you mean that the context menu is showing that all shields are activated? And so this doesn't correspond with the GUI?

On my end the context menu is showing that all shields are deactivated. Should I be worried?

Offline lucD

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Re: You are unprotected! Avast Background service is not running.
« Reply #22 on: July 30, 2016, 10:48:16 AM »
I uninstalled earlier ... is it safe to re-install using a fresh copy of the offline installer?

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  • Guest
Re: You are unprotected! Avast Background service is not running.
« Reply #23 on: July 30, 2016, 10:49:44 AM »
I uninstalled earlier ... is it safe to re-install using a fresh copy of the offline installer?

...supposedly yes, BUT only if you use an older version (-1 older version than todays update).

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  • Guest
Re: You are unprotected! Avast Background service is not running.
« Reply #24 on: July 30, 2016, 10:49:57 AM »
Why not remove the update causing the problem and e-mail all your customers!

The update was not released to all the users, and it's already been stopped. The fix is on its way.


but the update hasnt been stopped for all. If i install Avast IS offline or online installer I still get the latest update that cuases this issue so its still on going.


Offline Pondus

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Re: You are unprotected! Avast Background service is not running.
« Reply #25 on: July 30, 2016, 10:50:17 AM »
UPDATE:

The problem lies in the communication between the GUI and the Avast services.

This means that despite the error message you see in Avast, the services/shields/protection are active and running.

A fix should be released soon.
Hi moroni,
By any chance, do you mean that the context menu is showing that all shields are activated? And so this doesn't correspond with the GUI?

On my end the context menu is showing that all shields are deactivated. Should I be worried?
If you worrie, run EICAR test to check   http://www.eicar.org/85-0-Download.html




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  • Guest
Re: You are unprotected! Avast Background service is not running.
« Reply #26 on: July 30, 2016, 10:55:54 AM »
Good to know you are on to the problem.

However, an email sent out to all your subscribers would have been nice, so people didn't freak out.  You still could send one out?  So they don't have to search for an answer. 

Also, your website says 24/7 phone support but when I called the number it said only Mon-Fri.  Calling from Australia.

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  • Guest
Re: You are unprotected! Avast Background service is not running.
« Reply #27 on: July 30, 2016, 10:56:34 AM »
If you worrie, run EICAR test to check   http://www.eicar.org/85-0-Download.html
I prefer not to download/run any 3d party software that I'm not familiar with. I'm sure that @moroni can answer this question instead.

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  • Guest
Re: You are unprotected! Avast Background service is not running.
« Reply #28 on: July 30, 2016, 10:58:34 AM »

Thx in advance Avast Team for resolving this quickly... Else I'll get Eye cancer if I see that white "X" on red background for too long.

But mates... this is not a reason to switch my AV solution for me!

Patience you got to keep my young padawans
« Last Edit: July 30, 2016, 11:00:13 AM by alexbrill »

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  • Guest
Re: You are unprotected! Avast Background service is not running.
« Reply #29 on: July 30, 2016, 10:59:19 AM »
Hi ^^

So good news  for the fix.

So current installed version will say if new update is released.

Wondering, if the fix will install automatically, since the GUI is corrupt and unable to "speak" with its services.

I think, that a full reinstall will be necessairy.

Schahn