Author Topic: Error durante el proceso de instalación  (Read 2850 times)

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Error durante el proceso de instalación
« on: July 30, 2016, 05:24:59 PM »
Saludos.

Tengo un problema con el antivirus. Antes tenía el Avast pero lo desinstale y cuando lo volví a instalar, me salió este mensaje:

"Ocurrió un error durante el proceso de instalación"

REPORTE:
2016-07-30 15:09:52Infoinstcont[2420,2424]--
2016-07-30 15:09:52Infoinstcont[2420,2424]2016/07/30 15:09:52 START: Avast installer/updater
2016-07-30 15:09:52Infoinstup[2420,2424]Command: '"C:\DOCUME~1\ADMINI~1\CONFIG~1\Temp\_av_iup.tm~a01448\instup.exe"  /cookie:mmm_sft_dlp_000_119_a /edition:1 /ga_clientid:36b98f80-b9e5-418e-8e2d-2d27f5c0edb6 /guid:16516d81-05e3-4e30-a36c-bcead3a0dea1 /prod:ais /sfx:lite /sfxstorage:C:\DOCUME~1\ADMINI~1\CONFIG~1\Temp\_av_iup.tm~a01448'
2016-07-30 15:09:52Infoinstup[2420,2424]CPU: Genuine Intel(R) CPU             585  @ 2.16GHz,1
2016-07-30 15:09:52Infoinstup[2420,2424]OS: Windows XP SP2 x86
2016-07-30 15:09:52Infoinstup[2420,2424]Memory: 36% load. Phys:1279608/2025384K free, Page:2607956/3244756K free, Virt:2037564/2097024K free
2016-07-30 15:09:52Infoinstup[2420,2424]DISKs: C:\ - 38GB free / 149GB total
2016-07-30 15:09:52Infoinstup[2420,2424]Running module version: instup.exe - '12.1.3076.0'
2016-07-30 15:09:52Infoinstup[2420,2424]Running module version: Instup.dll - '12.1.3076.0'
2016-07-30 15:09:52Infosimutex[2420,2424]Checking for the mutex ownership.
2016-07-30 15:09:52Infosimutex[2420,2424]The mutex is signaled. We are owners of the mutex.
2016-07-30 15:09:53Infoguiwizard[2420,2424]Running module version: HTMLayout.dll - '3.3.2.17'
2016-07-30 15:09:53Infoguiwizard[2420,2424]Loaded module version: C:\DOCUME~1\ADMINI~1\CONFIG~1\Temp\_av_iup.tm~a01448\HTMLayout.dll - '3.3.2.17'
2016-07-30 15:09:53Infoguiwizard[2420,2424]Setup gui was successfully started.
2016-07-30 15:09:53Infoinstupcore[2420,2424]Sfx setup update has started.
2016-07-30 15:09:53Infoservers[2420,2424]Server definition(s) loaded for 'C:\DOCUME~1\ADMINI~1\CONFIG~1\Temp\_av_iup.tm~a01448\servers.def': 29 (maintenance:0)
2016-07-30 15:09:53Infoservers[2420,2424]ChooseServer: selected server 'Download t0530451 AVAST9 Server' with current url 'http://t0530451.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-07-30 15:09:54Infodldwrap[2420,2424]HttpGet: 'servers.def.vpx' was successfully downloaded (ip: 23.212.53.223, size: 2869 bytes).
2016-07-30 15:09:54Infodldwrap[2420,2424]HttpGet: 'servers.def.vpx' was successfully verified.
2016-07-30 15:09:54Infoservers[2420,2424]ChooseServer: selected server 'Download g9355591 AVAST9 Server' with current url 'http://g9355591.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-07-30 15:09:54Infodldwrap[2420,2424]HttpGet: 'prod-pgm.vpx' was successfully downloaded (ip: 23.212.53.223, size: 446 bytes).
2016-07-30 15:09:54Infodldwrap[2420,2424]HttpGet: 'prod-pgm.vpx' was successfully verified.
2016-07-30 15:09:54Infopkgproduct[2420,2424]LoadPartInfo: program = prg_ais-c0208e4 returned 0x00000000
2016-07-30 15:09:54Infopkgproduct[2420,2424]LoadPartInfo: setup = setup_ais-c0208e4 returned 0x00000000
2016-07-30 15:09:54Infopkgproduct[2420,2424]LoadUatInfo: uat.vpx returned 0x00000000
2016-07-30 15:09:54Infopkgengine[2420,2424]LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded.
2016-07-30 15:09:54Infoservers[2420,2424]ChooseServer: selected server 'Download y2049168 AVAST9 Server' with current url 'http://y2049168.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-07-30 15:09:54Infodldwrap[2420,2424]HttpGet: 'uat.vpx' was successfully downloaded (ip: 23.212.53.223, size: 2798 bytes).
2016-07-30 15:09:54Infodldwrap[2420,2424]HttpGet: 'uat.vpx' was successfully verified.
2016-07-30 15:09:54Infopkguat[2420,2424]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: program, installed_ver: ffffffff, latest_ver: c0208e4
2016-07-30 15:09:54Warningpkguat[2420,2424]UpdateLatestPartInfo: program = prg_ais-b020ab2 - reason 'WindowsXPSP2'
2016-07-30 15:09:54Infoservers[2420,2424]ChooseServer: selected server 'Download v9410769 AVAST9 Server' with current url 'http://v9410769.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-07-30 15:09:55Errordldwrap[2420,2424]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://v9410769.iavs9x.u.avast.com/iavs9x/part-prg_ais-b020ab2.vpx'. Next try: 1
2016-07-30 15:09:55Infoservers[2420,2424]ChooseServer: selected server 'Download w9120556 AVAST9 Server' with current url 'http://w9120556.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-07-30 15:09:57Errordldwrap[2420,2424]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://w9120556.iavs9x.u.avast.com/iavs9x/part-prg_ais-b020ab2.vpx'. Next try: 2
2016-07-30 15:09:57Infoservers[2420,2424]ChooseServer: selected server 'Download z7781486 AVAST9 Server' with current url 'http://z7781486.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-07-30 15:10:00Errordldwrap[2420,2424]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://z7781486.iavs9x.u.avast.com/iavs9x/part-prg_ais-b020ab2.vpx'. Next try: 3
2016-07-30 15:10:00Infoservers[2420,2424]ChooseServer: selected server 'Download r3148381 AVAST9 Server' with current url 'http://r3148381.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-07-30 15:10:02Errordldwrap[2420,2424]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://r3148381.iavs9x.u.avast.com/iavs9x/part-prg_ais-b020ab2.vpx'. Next try: 4
2016-07-30 15:10:02Infoservers[2420,2424]ChooseServer: selected server 'Download k8547808 AVAST9 Server' with current url 'http://k8547808.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-07-30 15:10:04Errordldwrap[2420,2424]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://k8547808.iavs9x.u.avast.com/iavs9x/part-prg_ais-b020ab2.vpx'. Next try: 5
2016-07-30 15:10:04Infoservers[2420,2424]ChooseServer: selected server 'Download t7790561 AVAST9 Server' with current url 'http://t7790561.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-07-30 15:10:06Errordldwrap[2420,2424]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://t7790561.iavs9x.u.avast.com/iavs9x/part-prg_ais-b020ab2.vpx'. Next try: 6
2016-07-30 15:10:06Infoservers[2420,2424]ChooseServer: selected server 'Download g9355591 AVAST9 Server' with current url 'http://g9355591.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-07-30 15:10:09Errordldwrap[2420,2424]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://g9355591.iavs9x.u.avast.com/iavs9x/part-prg_ais-b020ab2.vpx'. Next try: 7
2016-07-30 15:10:09Infoservers[2420,2424]ChooseServer: selected server 'Download h7993849 AVAST9 Server' with current url 'http://h7993849.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-07-30 15:10:11Errordldwrap[2420,2424]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://h7993849.iavs9x.u.avast.com/iavs9x/part-prg_ais-b020ab2.vpx'. Next try: 8
2016-07-30 15:10:11Infoservers[2420,2424]ChooseServer: selected server 'Download r3148381 AVAST9 Server' with current url 'http://r3148381.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-07-30 15:10:13Errordldwrap[2420,2424]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://r3148381.iavs9x.u.avast.com/iavs9x/part-prg_ais-b020ab2.vpx'. Next try: 9
2016-07-30 15:10:13Infoservers[2420,2424]ChooseServer: selected server 'Download x4281599 AVAST9 Server' with current url 'http://x4281599.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-07-30 15:10:15Errordldwrap[2420,2424]HttpGet: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from 'http://x4281599.iavs9x.u.avast.com/iavs9x/part-prg_ais-b020ab2.vpx'. Next try: 10
2016-07-30 15:10:15Infoservers[2420,2424]ChooseServer: selected server 'Download g9355591 AVAST9 Server' with current url 'http://g9355591.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-07-30 15:10:17Errorpkgengine[2420,2424]LoadLatestProdAndParts: part file part-prg_ais-b020ab2.vpx could not be downloaded. Status: 41225 (0x0000A109) [HTTP error]

Ya traté de limpiar con el CCleaner y hasta instale el Revo Uninstaller (aunque no limpie eso de los archivos volcados ni los ficheros CHKDSK pues no sabía si era seguro o no).
Tengo una laptop emachines con Windows XP Profesional versión 2002 Service Pack 2.
Agradecería que pudieran ayudarme con esto.

Offline Soriano

  • Avast team
  • Jr. Member
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  • Posts: 65
Re: Error durante el proceso de instalación
« Reply #1 on: August 02, 2016, 12:10:48 PM »
Hola Paloma.

Lo mejor será enviar una consulta a nuestro soporte a través del siguiente enlace: https://es.support.avast.com/support/tickets/new
Síguenos en la cuenta oficial de Avast en español: https://twitter.com/avast_ESP
También en el Facebook oficial en español: www.facebook.com/avast.es
Y en Instagram: http://instagram.com/avast_antivirus

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  • Guest
Re: Error durante el proceso de instalación
« Reply #2 on: August 03, 2016, 02:13:22 PM »
Te informo que el avast no funciona en Windows xp SP2.
Debes de instalar el SP3 y realizar nuevamente la instalación.


Saludos y Suerte