Author Topic: Avast active protection turn off randomly  (Read 12486 times)

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Offline Eddy

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Re: Avast active protection turn off randomly
« Reply #15 on: August 20, 2016, 02:07:20 AM »
It's night and weekend here so have some patience.
I'm sure Lukor will have a look at it soon.

Offline lukor

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Re: Avast active protection turn off randomly
« Reply #16 on: August 20, 2016, 02:12:46 AM »
Thanks. Could you please check that you are running with the latest VPS? Go to Settings / Update. The latest according to my knowledge is 160819-1. (the update check most probably have been made by the repair process you've done previously, but just to be sure).

I can see some fixed problems inside the VPS in our internal systems, not exactly sure about all the details, but I believe at this moment all is fixed and VPS update is the thing that is needed on your side.

Offline harman123

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Re: Avast active protection turn off randomly
« Reply #17 on: August 20, 2016, 02:23:29 AM »
Thanks. Could you please check that you are running with the latest VPS? Go to Settings / Update. The latest according to my knowledge is 160819-1. (the update check most probably have been made by the repair process you've done previously, but just to be sure).

I can see some fixed problems inside the VPS in our internal systems, not exactly sure about all the details, but I believe at this moment all is fixed and VPS update is the thing that is needed on your side.

latest vps according to update section of avast.

Offline lukor

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Re: Avast active protection turn off randomly
« Reply #18 on: August 20, 2016, 02:26:48 AM »
Thanks harman123 for all the info!
Please let us know here, in case the problem re-appears, but at this point I believe it is fixed by the updated VPS!

Good night.
Lukas.

Offline harman123

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Re: Avast active protection turn off randomly
« Reply #19 on: August 20, 2016, 02:28:29 AM »
Thank you Sir!

Offline Braver

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Re: Avast active protection turn off randomly
« Reply #20 on: August 20, 2016, 02:28:45 AM »
I'm having a similar problem as of today... I use an older version of Avast! and as of 17:20PM today I've had the Avast! Antivirus Service unexpectedly stop and restart itself again. (In the Windows Resource Monitor the Avastsvc.exe process disappears and then reappears about 5 seconds later)

Everything on startup is fine... this seems to happen at random intervals and has happened 4 times today according to my windows logs with the same error code.

Log Name:      System
Source:        Service Control Manager
Date:          19/08/2016 17:20:40
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MikeStevens-PC
Description:
The Avast Antivirus service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-08-19T16:20:40.748470000Z" />
    <EventRecordID>935387</EventRecordID>
    <Correlation />
    <Execution ProcessID="680" ThreadID="3632" />
    <Channel>System</Channel>
    <Computer>MikeStevens-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Avast Antivirus</Data>
    <Data Name="param2">1</Data>
    <Data Name="param3">5000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Restart the service</Data>
  </EventData>
</Event>

Not sure what caused this... I've never seen the service die before...ever.

Offline harman123

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Re: Avast active protection turn off randomly
« Reply #21 on: August 20, 2016, 02:31:21 AM »
I'm having a similar problem as of today... I use an older version of Avast! and as of 17:20PM today I've had the Avast! Antivirus Service unexpectedly stop and restart itself again. (In the Windows Resource Monitor the Avastsvc.exe process disappears and then reappears about 5 seconds later)

Everything on startup is fine... this seems to happen at random intervals and has happened 4 times today according to my windows logs with the same error code.

Log Name:      System
Source:        Service Control Manager
Date:          19/08/2016 17:20:40
Event ID:      7031
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MikeStevens-PC
Description:
The Avast Antivirus service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7031</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-08-19T16:20:40.748470000Z" />
    <EventRecordID>935387</EventRecordID>
    <Correlation />
    <Execution ProcessID="680" ThreadID="3632" />
    <Channel>System</Channel>
    <Computer>MikeStevens-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Avast Antivirus</Data>
    <Data Name="param2">1</Data>
    <Data Name="param3">5000</Data>
    <Data Name="param4">1</Data>
    <Data Name="param5">Restart the service</Data>
  </EventData>
</Event>

Not sure what caused this... I've never seen the service die before...ever.

update to latest avast version.

Offline lukor

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Re: Avast active protection turn off randomly
« Reply #22 on: August 20, 2016, 02:37:43 AM »
Updating to the latest virus database should be enough - not really necessary to do a program update. Thanks.

Offline Braver

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Re: Avast active protection turn off randomly
« Reply #23 on: August 20, 2016, 02:41:53 AM »
My current virus definitions are the most current (160819-1). It's a little strange... because the definitions came out approximately 20 minutes before this problem began (Release Date:16:59:33)

I've never had the Avast! core service die on me before, not once while using the product. I'm a little worried.

Offline Rednose

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Re: Avast active protection turn off randomly
« Reply #24 on: August 20, 2016, 02:43:18 AM »
(the update check most probably have been made by the repair process you've done previously, but just to be sure).

Hi Lukas :)

As far as I know, ii does.
But I just hope you are not typing in bed right now, because I know your wife hates that ;D

Greetz, Red.
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Real Time: Avast Premium Security
VPN: NordVPN ( NordLynx ) with Cybersec

Offline lukor

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Re: Avast active protection turn off randomly
« Reply #25 on: August 20, 2016, 02:46:32 AM »
(the update check most probably have been made by the repair process you've done previously, but just to be sure).

Hi Lukas :)

As far as I know, ii does.
But I just hope you are not typing in bed right now, because I know your wife hates that ;D

Greetz, Red.

You are 100% right. Had to move to another room :-)

Offline lukor

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Re: Avast active protection turn off randomly
« Reply #26 on: August 20, 2016, 02:53:13 AM »
My current virus definitions are the most current (160819-1). It's a little strange... because the definitions came out approximately 20 minutes before this problem began (Release Date:16:59:33)

I've never had the Avast! core service die on me before, not once while using the product. I'm a little worried.

Ok, could you try to restart the PC, to make sure that the latest VPS is loaded and used in all components?

Offline Braver

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Re: Avast active protection turn off randomly
« Reply #27 on: August 20, 2016, 03:00:18 AM »
My current virus definitions are the most current (160819-1). It's a little strange... because the definitions came out approximately 20 minutes before this problem began (Release Date:16:59:33)

I've never had the Avast! core service die on me before, not once while using the product. I'm a little worried.

Ok, could you try to restart the PC, to make sure that the latest VPS is loaded and used in all components?

I've restarted my PC multiple times today. And it says that the definitions are the currently only existing ones in use on my hard drive in the Avast! folder.

The Service seems to mostly die shortly (maybe an hour or so) after a full system boot (everything is loaded etc) so I'm not sure what's going on.

I use program version 11.2.2262 (Which I know is quite old, but it's been running fine for the past few months) and I've never seen this happen before.


Offline Rednose

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Re: Avast active protection turn off randomly
« Reply #28 on: August 20, 2016, 03:06:57 AM »
Lukas :)

Do you have any idea what is causing this ?
As it doesn't seem to effect everyone.

Is it just caused by a previous VPS update, or maybe in combination with a previous version of Avast ?

Greetz, Red.
OS: Win 10 / iOS 14 / Debian 10 / Tails 4
Real Time: Avast Premium Security
VPN: NordVPN ( NordLynx ) with Cybersec

Offline lukor

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Re: Avast active protection turn off randomly
« Reply #29 on: August 20, 2016, 03:08:21 AM »
Hmm. During the crash, the service should create a memory dump file inside the "C:\ProgramData\AVAST Software\Avast\log"  folder. Do you see any files with .mdmp or .dmp extensions? Could upload them e.g. ftp://ftp.avast.com/incoming ?