Author Topic: Avast active protection turn off randomly  (Read 12495 times)

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Offline harman123

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Avast active protection turn off randomly
« on: August 20, 2016, 12:49:01 AM »
I updated to 2280, now avast protections randomly turn off. i clicked on resolve all button, it fixes it self. after few minutes it shows protections not turn on?

Offline Rednose

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Re: Avast active protection turn off randomly
« Reply #1 on: August 20, 2016, 01:03:11 AM »
Hi harman123 :)

Please check if : Avast - Troubleshooting - Enable Avast self-defence module ... is checked.
If so, try a repair of Avast :

1) Start - Control Panel - Add/Remove Programs - Avast - Change.
2) Repair.
3) Follow the instructions.
4) Reboot.

Greetz, Red.
OS: Win 10 / iOS 14 / Debian 10 / Tails 4
Real Time: Avast Premium Security
VPN: NordVPN ( NordLynx ) with Cybersec

Offline Gandalf1369

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Re: Avast active protection turn off randomly
« Reply #2 on: August 20, 2016, 01:13:07 AM »
Same thing is happening to me.  Avast will randomly turn off its background service.  I tell it to turn it back on, it does, and then a few minutes later its off again.  This is on version 12.3.2280 but it also did it on 12.3.2279.  I'm pretty sure it only started today.

Checked to make sure that the self-protection was turned on - it was.  Did a repair of avast and it didn't help.
Windows 10 (64bit); 8GB RAM; Malwarebytes Anti-Malware Pro; avast Free (latest version)

Offline harman123

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Re: Avast active protection turn off randomly
« Reply #3 on: August 20, 2016, 01:14:07 AM »
repaired and done. So far so good. I'll keep checking on it.  :D

Offline harman123

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Re: Avast active protection turn off randomly
« Reply #4 on: August 20, 2016, 01:14:57 AM »
Same thing is happening to me.  Avast will randomly turn off its background service.  I tell it to turn it back on, it does, and then a few minutes later its off again.  This is on version 12.3.2280 but it also did it on 12.3.2279.  I'm pretty sure it only started today.

Checked to make sure that the self-protection was turned on - it was.  Did a repair of avast and it didn't help.

for me only on 2280, not 2279.

This monthly update thing is terrible, not enough time for beta testing.
« Last Edit: August 20, 2016, 01:16:28 AM by harman123 »

Offline lukor

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Re: Avast active protection turn off randomly
« Reply #5 on: August 20, 2016, 01:20:03 AM »
Hi guys, do you have any avastsvc.mdmp files inside the avast log folder?

Offline harman123

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Re: Avast active protection turn off randomly
« Reply #6 on: August 20, 2016, 01:37:16 AM »
Hi guys, do you have any avastsvc.mdmp files inside the avast log folder?

location?

Offline lukor

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Re: Avast active protection turn off randomly
« Reply #7 on: August 20, 2016, 01:39:36 AM »
"C:\ProgramData\AVAST Software\Avast\log"

Offline Eddy

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Re: Avast active protection turn off randomly
« Reply #8 on: August 20, 2016, 01:44:08 AM »
Windows 2000, Windows XP - C:\Documents And Settings\All Users\Application Data\Avast Software\Avast\Log
Vista, Win7 (and higher) C:\ProgramData\Avast Software\Avast\Log. Some may also be in the respective \Report folder.

Offline harman123

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Re: Avast active protection turn off randomly
« Reply #9 on: August 20, 2016, 01:50:54 AM »
Can't access avastsvc log folder, saying it can't access due another program using it.

Offline Eddy

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Re: Avast active protection turn off randomly
« Reply #10 on: August 20, 2016, 01:51:42 AM »
Can't you access the folder or can't you open the log file ?

Offline harman123

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Re: Avast active protection turn off randomly
« Reply #11 on: August 20, 2016, 01:52:13 AM »
I did the repair and rebooted, so far so good. no red X on icon.

Offline harman123

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Re: Avast active protection turn off randomly
« Reply #12 on: August 20, 2016, 01:53:17 AM »
Can't you access the folder or can't you open the log file ?

can't open it.

Offline Eddy

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Re: Avast active protection turn off randomly
« Reply #13 on: August 20, 2016, 01:55:04 AM »
Very likely because of the avast self protection.
Disabling it will very likely let you open it. (don't forget to enable it again when you are done)
Another way is to do it in safe-mode.

Offline harman123

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Re: Avast active protection turn off randomly
« Reply #14 on: August 20, 2016, 02:02:24 AM »
I got it.