Money has been taken out of my acc

[REDACTED]

I had an email saying my avast membership has been auto renewed and 29.99 is being taken out of my account, though i haven't been using a paid version of avast, ive been using a free one.

Anyway i checked my order history and it says

Order ID   Order Date   Type   Order Amount
33907639000   04/09/2016   Renewed   29.99 GBP
12284537662   14/09/2015   Original   14.99 GBP

Can i cancel and get a refund on both or at least the recent one?

Thanks

[Pondus]

Contact avast  >  https://support.avast.com/support/tickets/new

[Eddy]

Looks like you did took a subscription on 14-9-2015 or you used a trial of a paid version and didn't stopped it in time.

For more information you will need to contact avast > https://support.avast.com

[DavidR]

You can't get a refund on the first one as it is over 30 days, the second (renewal) you should be able to get a refund.

You have to request it through the support ticket system - https://support.avast.com/support/tickets/new?form=2.

[REDACTED]

If you can't get Avast to make it right, take them to court.
They fear legal action.

[Eddy]

No they don't because avast handles fully within the national and international laws.
If someone is entitled for a refund, (s)he will get it.

[bob3160]

If you can't get Avast to make it right, take them to court.
They fear legal action.

You sound like an Atty trying solicit a client.
Advice to the client, don't hire this Atty.

[REDACTED]

Thanks all.

[DavidR]

You're welcome.

If you need any further help just get back to the topic and we will try to bring more attention to it.