Please before you do, could you send me your GUID? It's and unique identifier by which we can check what kind of error did you get. Go to Settings / About, tap 5 times on the version number and there copy the GUID and please send it to me (I'll be offline for 3 weeks) Filip Havlicek by PM. Thanks!
Ondra
Hi, I came across the same problem after purchasing the $23 upgrade for scanning and its been "scan failed" every time in the Virus row after scan completes.
I tried getting the GUID in the way you explained but i keep failing to get anything to pop up or anything to copy.
What can I do to get an answer?
EDIT*
Not sure this is relevant but i thought I'd give it a shot anyway.
Program version: 12.3.2280 (Build 12.3.3154.6)
Virus definitions version: 160928-1
Number of definitions: 4,884,002