Can't update - Exchange server edition

[jkessel]

I am having trouble with a new license of avast! 4 Exchange Server Edition, 1 year. Trying to update gives me license expired error. Installed on WIndows 2000 server with exchange 2000

I restarted all avast services but that makes no difference. I had origionally installed a demo and added the license key.

[Vlk]

Was the demo expired when you installed the release license?
Can you post the last couple of (relevant) lines from the file <avast>\setup\setup.log?


Thanks
Vlk

[jkessel]

Yes it was expired for a couple of days when I added the license
License manager says updates are valid to March 31, 2007 but the log says different:


02.01.2006 09:46:23 general: Started: 02.01.2006, 09:46:23
02.01.2006 09:46:23 general: Running setup_av_srv-213 (531)
02.01.2006 09:46:23 system: Operating system: Windows2000 ver 5.0, build 2195, sp 4.0 [Service Pack 4] SERVER
02.01.2006 09:46:23 system: Computer WinName: SERVER
02.01.2006 09:46:23 system: Windows Net User: EMAXMORTGAGE\administrator
02.01.2006 09:46:23 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
02.01.2006 09:46:23 general: DldSrc set to inet
02.01.2006 09:46:23 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
02.01.2006 09:46:23 general: Old version: 213 (531)
02.01.2006 09:46:24 system: Computer DnsName: server.emaxmortgage.com
02.01.2006 09:46:24 system: Computer Ip Addr: 192.168.1.10
02.01.2006 09:46:24 internet: SYNCER: Type: use IE settings
02.01.2006 09:46:24 internet: SYNCER: Auth: another authentication, use WinInet
02.01.2006 09:46:24 package: Part prg_av_srv-213 is installed
02.01.2006 09:46:24 package: Part vps-60500 is installed
02.01.2006 09:46:24 package: Part news-48 is installed
02.01.2006 09:46:24 package: Part setup_av_srv-213 is installed
02.01.2006 09:46:24 general: Old version: 213 (531)
02.01.2006 09:46:27 file: SetExistingFilesBitmap: 242->186->186
02.01.2006 09:46:27 general: GUID: c2f04247-6790-4c57-8bfc-b0e8805ab914
02.01.2006 09:46:27 general: Server definition(s) loaded for 'main': 46 (maintenance:0)
02.01.2006 09:46:27 general: SelectCurrent: selected server 'Download18 AVAST server' from 'main'
02.01.2006 09:46:27 package: GetPackages - set proxy for inet
02.01.2006 09:46:27 internet: SYNCER: Type: use IE settings
02.01.2006 09:46:27 internet: SYNCER: Auth: another authentication, use WinInet
02.01.2006 09:46:27 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
02.01.2006 09:46:27 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
02.01.2006 09:46:27 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
02.01.2006 09:46:27 general: progress thread start
02.01.2006 09:46:27 general: progress start - 1
02.01.2006 09:46:27 general: progress start - 2
02.01.2006 09:46:28 general: Server definition(s) loaded for 'main': 46 (maintenance:0)
02.01.2006 09:46:28 general: SelectCurrent: selected server 'Download27 AVAST server' from 'main'
02.01.2006 09:46:28 package: GetPackages - set proxy for inet
02.01.2006 09:46:28 internet: SYNCER: Type: use IE settings
02.01.2006 09:46:28 internet: SYNCER: Auth: another authentication, use WinInet
02.01.2006 09:46:28 general: Invalid license "C:\Program Files\Alwil Software\Avast4\DATA\License.dat", type:AV_SRV, return value: 0x0000A4A7
02.01.2006 09:46:28 general: Invalid licence: 0x0000A4A7
02.01.2006 09:46:28 general: progress end - 1
02.01.2006 09:46:28 general: Err:The license key for this product is invalid or expired.License is valid until: Monday, January 02, 2006Current date: Monday, January 02, 2006

[Vlk]

Hmm, is the system clock set correctly? It says it is JANUARY (not FEBRUARY) 2nd?


Thanks
Vlk

[jkessel]

Oops I was messing with the dates to try and get it to work yesterday but thats not the cause...i changed the date back and it still does it..

[jkessel]

I still have the same issue, the system date was not the problem. Any ideas ASAP