Author Topic: Notification after Full Scan STILL shows 0% in 17.7.2314  (Read 889 times)

0 Members and 1 Guest are viewing this topic.

Offline legaldeejay

  • Jr. Member
  • **
  • Posts: 23
Notification after Full Scan STILL shows 0% in 17.7.2314
« on: October 07, 2017, 12:26:14 PM »
For 17.7.2314, this bug STILL just does not want to go away.  After a full scan, there is a notification in the system tray that it is complete.  But when opening the notification in the GUI, it says it is 0%.  After canceling, it stops, but when you go back to check the notification, it still says 0% as if the scan is running again!  WILL THIS EVER GET FIXED??


Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67247
Re: Notification after Full Scan STILL shows 0% in 17.7.2314
« Reply #1 on: October 09, 2017, 01:55:07 PM »
People, this was discussed with the developers and, right now, they need the support package to reproduce the error.

Please follow these steps:
First enable debug logging: GUI > Settings > General > Maintenance > Enable debug logging
Then try to reproduce the error.
And then create a support package and submit it (guide here: https://www.avast.com/en-us/faq.php?article=AVKB33) and post here the ID of the created package so we can find it.
The best things in life are free.

Offline legaldeejay

  • Jr. Member
  • **
  • Posts: 23
Re: Notification after Full Scan STILL shows 0% in 17.7.2314
« Reply #2 on: November 04, 2017, 12:21:30 PM »
Here you go.  I ran the tool twice so I have 2 File IDs:

FCRIS
20171104_1110_FCRIS_3385592370.zip

U45OD
20171104_1115_U45OD_3385592370.zip