Scan Failed. Please help.

[REDACTED]

Please before you do, could you send me your GUID? It's and unique identifier by which we can check what kind of error did you get. Go to Settings / About, tap 5 times on the version number and there copy the GUID and please send it to me (I'll be offline for 3 weeks) Filip Havlicek by PM. Thanks!

Ondra

Hi, I came across the same problem after purchasing the $23 upgrade for scanning and its been "scan failed" every time in the Virus row after scan completes.

I tried getting the GUID in the way you explained but i keep failing to get anything to pop up or anything to copy.

What can I do to get an answer?

EDIT*
Not sure this is relevant but i thought I'd give it a shot anyway.

Program version: 12.3.2280 (Build 12.3.3154.6)
Virus definitions version: 160928-1
Number of definitions: 4,884,002

[Eddy]

A good start would be explaining what the problem is.
Secondly, you need to provide details.

What exact avast version ?
What OS/SP ?
Any other security (related) software installed ? (or was there)
Already performed a repair of avast ?
Already performed a clean installation of avast ?
What are the last entries in the log file ?

[Asyn]

Side note, the instructions from Ondra are for Android not for Windows.