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cleanup and computer crashes
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Topic: cleanup and computer crashes (Read 2556 times)
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Guest
cleanup and computer crashes
«
on:
November 01, 2016, 09:13:17 PM »
Hello,
I purchased cleanup-3PCs.
On one computer ist runns well
, the other computer crashes
.
I have to run first the smart scan then I can run the cleanup
on this computer. There is nothing to run the soft directly.
Please help me.
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Eddy
Avast Evangelist
Maybe Bot
Posts: 31079
Watching (over?) you
Re: cleanup and computer crashes
«
Reply #1 on:
November 02, 2016, 08:07:25 AM »
What OS/SP ?
What exact version of avast ?
Already performed a repair of avast ?
Already performed a clean installation of avast ?
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Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
REDACTED
Guest
Re: cleanup and computer crashes
«
Reply #2 on:
November 02, 2016, 09:03:29 AM »
Quote from: Eddy on November 02, 2016, 08:07:25 AM
What OS/SP ?
...
Sorry, I don't know "OS/SP".
Rest see screenshots.
thanks.
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kyrylo
Avast team
Jr. Member
Posts: 25
Re: cleanup and computer crashes
«
Reply #3 on:
November 08, 2016, 02:29:04 PM »
Hello
oldeurope
,
could you please provide Avast Cleanup log files? This will help us to find the problem.
You can find them typically there:
C:\ProgramData\AVAST Software\Avast\log\AvastSvc.log
C:\ProgramData\AVAST Software\Avast\log\GrimeFighter2.log
C:\ProgramData\AVAST Software\Avast\GrimeFighter2\ (the whole folder)
Thank you in advance.
Regards.
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