Windows 10 1607 Start Menu Issues Avast Version 8.0.1609 Lenovo Devices with SSD

[REDACTED]

We have been deploying Windows 10 1607 across a number of networks along with avast.

We have found that the combination of Avast, Lenovo Devices with a SSD and Windows 10 1607 cause issues with operating system functionality mainly the Windows 10 start menu.

When we remove avast, the issues disappear and the operating system works correctly.

We have turned on Windows defender as and interim solution until this can be fixed.

[.: Mac :.]

Which avast client are you using? Is it the on-prem managed client (8.0.x) or the cloud client (12.x)?

The start screen, is it not displaying at all (blank desktop only?)

[REDACTED]

Which avast client are you using? Is it the on-prem managed client (8.0.x) or the cloud client (12.x)?

The start screen, is it not displaying at all (blank desktop only?)

Hi .: Mac :.,

We're the client school in question and yes this is in using the on-prem managed client v8.0.1609

Still the same issue occurs as described by Brad78.

Everything is up to date. Do you have any thoughts on this?

Regards

[.: Mac :.]

Take a client that is showing this behavior, and lets do a clean install. First get the uninstall tool here:

https://www.avast.com/uninstall-utility

And remove the client completely using the tool. Then do a clean install. If the issue persists, get the Avast logs (you can zip then attach here), for most systems they are here: C:\ProgramData\AVAST Software\Avast\log

We can see if there is anything showing in the logs.

Too, post the model of computer and model of SSD showing in Device Manager, as it may be helpful to any of the avast team that is watching.

Too, I would advise opening a support case at support.avast.com, mention this forum posting in your ticket so they can see you are not alone in the issue.