So Avast automatically renewed my membership for a year, and charged me around 75$ after I only paid about 40$ or so last year. I immediately contacted them as this is money I need for bills and gift giving, and finally I got a somewhat quick reply considering it was Sunday(at least they'd replied with Agent Richard Srank, according to my open or pending ticket requests page). HOWEVER, despite saying I'd gotten a reply from this agent, it isn't anywhere to be seen on my ticket# reply page, nor is it anywhere in my messages or any type of notification? Can someone please assist me and help me find where I might see this agent's reply to my ticket? Also, how likely am I to receive my refund? I really don't want to get conned out of 75$ dollars I never agreed to pay at the time(I also don't ever remember choosing for auto renewal, despite what Avast probably got me to agree to in a Terms and Conditions or something). I'm hoping for a timely resolution because I really need this cash, and I find it funny how Avast was so quick to take money off of my card when it was added but is so slow to respond when I want my money back for a product I never even asked for or was asked if I wanted. Again, any help is very appreciated and the sooner the better. Thank you:)