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Author Topic: Installer won't run  (Read 5088 times)

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Installer won't run
« on: January 19, 2017, 04:17:20 PM »
Fresh Windows 7 x32. Both offline and online installer aren't launching. I double click on the installer and nothing happens.

That's a pretty ancient system, but it worked perfectly on the same configuration under XP

« Last Edit: January 19, 2017, 04:21:35 PM by alexche »
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Offline DavidR

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Re: Installer won't run
« Reply #1 on: January 19, 2017, 04:24:11 PM »
Are you getting any errors displayed to the screen ?
What version of avast (free/pro/ais/premier and version number) are you trying to install ?

Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Installer won't run
« Reply #2 on: January 21, 2017, 09:40:20 AM »
Quote
Are you getting any errors displayed to the screen ?
no, no errors or other pop out windows

Quote
What version of avast (free/pro/ais/premier and version number) are you trying to install ?
avast free

Quote
Have (or did) you another Anti-Virus installed in this system
no
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Offline Eddy

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Re: Installer won't run
« Reply #3 on: January 21, 2017, 09:48:27 AM »
Perform a clean installation of avast with the offline installer.

- Remove all folder/files/registry entries from avast
- Run the installer
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Offline bob3160

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Re: Installer won't run
« Reply #4 on: January 21, 2017, 09:33:56 PM »

Clean Install of Avast:
https://goo.gl/4Ptzkf
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