Author Topic: Ate my file, no file in chest, time to change antivirus software?  (Read 4208 times)

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I cant find file which avast ate saing its virus, I dont care if its virus, I want it back and that file is not in virus chest.
Can I fix this or avast became virus itself and needs to be removed from my computer so i can instal any other antivirus software which wont remove files which i dont want to remove?

Offline Pondus

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Re: Ate my file, no file in chest, time to change antivirus software?
« Reply #1 on: February 06, 2017, 07:26:36 PM »
Give some more info......

have you rebooted since it happend?

If not, right click avast tray icon and select show last popup ... take screenshot and attach here

alternative see avast logs



Offline Asyn

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Re: Ate my file, no file in chest, time to change antivirus software?
« Reply #2 on: February 06, 2017, 07:26:59 PM »
I cant find file which avast ate saing its virus, I dont care if its virus, I want it back and that file is not in virus chest.
Hi, how Avast handles detected files depends on your settings.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Ate my file, no file in chest, time to change antivirus software?
« Reply #3 on: February 06, 2017, 07:33:08 PM »
I just installed avast did not touch any settings.
last pop up is not that file i talked about.
last pop up file is in virus chest and was yellow pop up.
pop up file that is not existing in chest was red pop up, and i know for sure it is not virus, file is exe.
 :)

did it automaticly removed it from computer?
thats all i want to know.
I have much work to do, and that exe is badly needed for my work.
now calculate how im pissed off, when it will take me one week to again have that exe file and earn some money for myself .
im really really pissed off by many software nowdays.
seems avast has became something that works for windows and other companies and removes every exe that looks like it could be crack or something, more than to actually keep our computers safe from viruses.
« Last Edit: February 06, 2017, 07:37:20 PM by dshdf.sdgdsh »

Offline Asyn

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Re: Ate my file, no file in chest, time to change antivirus software?
« Reply #4 on: February 06, 2017, 07:35:38 PM »
pop up file that is not existing in chest was red pop up, and i know for sure it is not virus, file is exe.
You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pondus

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Re: Ate my file, no file in chest, time to change antivirus software?
« Reply #5 on: February 06, 2017, 07:38:37 PM »
and what file was it?
what did the avast message say?
what malwarename did avast give?


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Re: Ate my file, no file in chest, time to change antivirus software?
« Reply #6 on: February 06, 2017, 07:42:27 PM »
and what file was it?
what did the avast message say?
what malwarename did avast give?

I did not give it any attention, and I don't remember, as I thought I will easily revert it from chest and add to exceptions.

Offline Eddy

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Re: Ate my file, no file in chest, time to change antivirus software?
« Reply #7 on: February 06, 2017, 07:43:00 PM »
It doesn't matter what the extension of a file is.
Malware can use any extension.

Check the avast log file(s) to see what avast did with it.

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Re: Ate my file, no file in chest, time to change antivirus software?
« Reply #8 on: February 06, 2017, 07:43:34 PM »
pop up file that is not existing in chest was red pop up, and i know for sure it is not virus, file is exe.
You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php

nice joke, bro.
i will upload file which i dont have.

Offline Eddy

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Re: Ate my file, no file in chest, time to change antivirus software?
« Reply #9 on: February 06, 2017, 07:45:02 PM »
Well, retrieve it from your drive image/backup.

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Re: Ate my file, no file in chest, time to change antivirus software?
« Reply #10 on: February 06, 2017, 07:46:22 PM »
It doesn't matter what the extension of a file is.
Malware can use any extension.

Check the avast log file(s) to see what avast did with it.

which one of those?
[img]http://i.imgur.com/3wOaEjE.png[img]

Offline DavidR

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Re: Ate my file, no file in chest, time to change antivirus software?
« Reply #11 on: February 06, 2017, 07:48:07 PM »
I cant find file which avast ate saing its virus, I dont care if its virus, I want it back and that file is not in virus chest.
Hi, how Avast handles detected files depends on your settings.

Which is Asyn and Pondus and asking is what are your detection settings ?
You also don't say what shield or on-demand scan made the detection ?
You don't say what the file name and location, nor the malware name given ?

All of this information helps us to see what the problem is.
Personally my file shield settings for action on detections are Ask and No Action. That way I control the actions not what the default settings are.

As a secondary action, I would suggest that you start considering a backup and recovery strategy. I do weekly drive image backups and keep the last 6 images, I can recover a file, folder or whole partition or drive (no matter what the reason).

EDIT: Re your comment "which one of those," we don't know as we don't know what made the detection.
« Last Edit: February 06, 2017, 07:49:59 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Ate my file, no file in chest, time to change antivirus software?
« Reply #12 on: February 06, 2017, 07:58:56 PM »
Never mind I will create it again.

How do I add folder to exceptions for Avast?
So whenever I run anything from there, Avast won't scan or touch it by any way?

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Re: Ate my file, no file in chest, time to change antivirus software?
« Reply #14 on: February 06, 2017, 08:11:13 PM »
If file originates from web, it will be blocked and not placed in Virus Chest. If it was local on disk already, it's strange. avast! is configured to repair the file if it's file infector and if it fails, next action is move to Virus Chest...
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