Author Topic: Mirror not updated for 6 days  (Read 5052 times)

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Offline y3Ti

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Mirror not updated for 6 days
« on: February 22, 2017, 11:56:42 AM »
Small office administration version 1.3.3.112
Endpoint protection suite version 8.0.1609

Virus definitions version 170216-0

Generally I receive 1 or 2 definition updates per day.  Currently 6 days without an update.  No identifiable problems with my setup, and I suspect a problem with Avast! update servers.  Can you please advise how this can be resolved?

Offline Asyn

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Re: Mirror not updated for 6 days
« Reply #1 on: February 22, 2017, 12:16:35 PM »
Hi, known issue, devs are working on it.
Win 8.1 [x64] - Avast PremSec 20.9.2433.Beta1 [UI.569] - CC 5.72 - EEK - FF ESR 78.4 [NS/AOS/uBO/PB] - TB 78.3.3 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ssmith2

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Re: Mirror not updated for 6 days
« Reply #2 on: February 22, 2017, 02:51:25 PM »
Hi,

Do you have an estimate as to when this will be resolved as my organisation is experiencing the exact same issue.  Alternatively until the issue is resolved, is there a way to manually download the definitions and update the mirror folder?

Thanks.

Offline IT-KAV

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Re: Mirror not updated for 6 days
« Reply #3 on: February 22, 2017, 03:03:07 PM »
Same here,
but thank god for this, at least we dodged this bullet for now:

https://forum.avast.com/index.php?topic=197572.0

Offline Asyn

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Re: Mirror not updated for 6 days
« Reply #4 on: February 23, 2017, 08:33:59 AM »
Same here,
but thank god for this, at least we dodged this bullet for now:

https://forum.avast.com/index.php?topic=197572.0
True that. ;D
Win 8.1 [x64] - Avast PremSec 20.9.2433.Beta1 [UI.569] - CC 5.72 - EEK - FF ESR 78.4 [NS/AOS/uBO/PB] - TB 78.3.3 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline wasi1971

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Re: Mirror not updated for 6 days
« Reply #5 on: February 23, 2017, 08:51:00 AM »
Still the same issue, virsig-defs from 16/2/17. Any new information about this issue? When will it work again correctly? This cannot be true - this problem is known and the Avast devs cannot fix it in 24 hours...

Offline Bassmaster

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Re: Mirror not updated for 6 days
« Reply #6 on: February 23, 2017, 03:23:26 PM »
Avast Any status on this?  This is highly irregular.

Offline Paulo208

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Re: Mirror not updated for 6 days
« Reply #7 on: February 23, 2017, 04:09:19 PM »
Exactly the same here.
Plus updating clients from mirror or from the internet is the same:
Engine and definitions:  Already up to date (current version 170216-0)
Program:                      Already up to date (current version 8.0.1609)

Please keep us updated   :-\

Offline Infratech Solutions

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Re: Mirror not updated for 6 days
« Reply #8 on: February 23, 2017, 05:50:43 PM »
The problem has been fixed:



Current versions in mirror:

avast! Endpoint Protection: 8.0.1609 (Oct 27, 2016)

Virus database: 170223-0 (Feb 23, 2017)
La web de Avast antivirus para España: www.avast-antivirus.es.
Hazte distribuidor de Avast: https://www.infratech.es/avast/distribuir-avast.html.

Offline Paulo208

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Re: Mirror not updated for 6 days
« Reply #9 on: February 23, 2017, 06:03:29 PM »
We concur, problem solved on our side too.
Cheers  :)

Offline Bassmaster

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Re: Mirror not updated for 6 days
« Reply #10 on: February 23, 2017, 08:58:16 PM »
yes, excellent thank you!

Offline Jeffrey64

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Re: Mirror not updated for 6 days
« Reply #11 on: February 24, 2017, 04:51:29 PM »
seems to be fixed, sites reporting 17022300-0

Offline a.jean

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Re: Mirror not updated for 6 days
« Reply #12 on: February 27, 2017, 12:13:48 PM »
Hi,

My mirror is still not updating.

Most recent files from the mirror directory are dated from fev 16.

Here is the end of the mirror log file;

27.02.2017   05:38:24.000   1488191904   (null)   while trying to get file 'servers.def', error 0x20000004 has occured, try 8
27.02.2017   05:38:26.000   1488191906   (null)   HttpGetWinsock(http://z6646584.iavs5x.u.avast.com/iavs5x/servers.def)
27.02.2017   05:38:27.000   1488191907   (null)   ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
27.02.2017   05:38:27.000   1488191907   (null)   InvalidateCurrent: invalidated server 'Download z6646584 AVAST5 Server' from 'main'
27.02.2017   05:38:27.000   1488191907   (null)   SelectCurrent: selected server 'Download y4533163 AVAST5 Server' from 'main'
27.02.2017   05:38:27.000   1488191907   (null)   scr: Using server: http://y4533163.iavs5x.u.avast.com/iavs5x
27.02.2017   05:38:27.000   1488191907   (null)   while trying to get file 'servers.def', error 0x20000004 has occured, try 9
27.02.2017   05:38:29.000   1488191909   (null)   HttpGetWinsock(http://y4533163.iavs5x.u.avast.com/iavs5x/servers.def)
27.02.2017   05:38:30.000   1488191910   (null)   ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
27.02.2017   05:38:30.000   1488191910   (null)   InvalidateCurrent: invalidated server 'Download y4533163 AVAST5 Server' from 'main'
27.02.2017   05:38:30.000   1488191910   (null)   SelectCurrent: selected server 'Download x4181316 AVAST5 Server' from 'main'
27.02.2017   05:38:30.000   1488191910   (null)   scr: Using server: http://x4181316.iavs5x.u.avast.com/iavs5x
27.02.2017   05:38:30.000   1488191910   (null)   while trying to get file 'servers.def', error 0x20000004 has occured, try 10
27.02.2017   05:38:32.000   1488191912   (null)   tried 10 servers to get file 'servers.def', but failed (0x20000004)
27.02.2017   05:38:32.000   1488191912   (null)   servers.def not changed, 1449502529
27.02.2017   05:38:32.000   1488191912   (null)   scr: downloading of file 'C:\Program Files\AVAST Software\Enterprise Administration\Mirror\mirror\servers.def' failed, error 0x20000004.
27.02.2017   05:38:32.000   1488191912   (null)   Error:Cannot connect to unknown (unknown:80).
27.02.2017   05:38:32.000   1488191912   (null)   Return code: 0x20000004 [Cannot connect to unknown (unknown:80).]
27.02.2017   05:38:32.000   1488191912   (null)   Stopped: 27.02.2017, 05:38:32

Looks like the service cannot get to download the "servers.def".............

Weird thing is that on that server, the "client portion of AVAST", seems to be receiving its update properly.  But since the "mirror" is not updating, my clients are not receiving theirs...

Please help!

Thanks!


Offline Eddy

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Re: Mirror not updated for 6 days
« Reply #13 on: February 27, 2017, 12:21:40 PM »
If iirc 0x0000274D is a postgreSQL error.

Offline IT-KAV

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Re: Mirror not updated for 6 days
« Reply #14 on: February 27, 2017, 02:49:48 PM »
Hi,
we had same problem month ago.
Avast EPS program itself blocked http comunication, even program GUI was frozen and not responding -> mirror cannot download definitions.
Only https communication was working.

This same lines in log = 10 tries for download and then:
27.02.2017   05:38:32.000   1488191912   (null)   Error:Cannot connect to unknown (unknown:80).
27.02.2017   05:38:32.000   1488191912   (null)   Return code: 0x20000004 [Cannot connect to unknown (unknown:80).]
27.02.2017   05:38:32.000   1488191912   (null)   Stopped: 27.02.2017, 05:38:32

It sorted itself during maintenance, after server was restarted.