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Author Topic: Problem with the license  (Read 4566 times)

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Problem with the license
« on: March 21, 2017, 06:44:47 PM »
Hi
I asked a question from avast support but an auto reply service told me you don't have any license
I just bought a license from a resller taday
And let's be honest
Before that, i was using avast with licenses that are in the internet
And now i've bought a license from a reseller in Russia
I used it on the avast while i was using avast with the license that i had found in the internet
Maybe it is because of this error
I can send you license and sales slip if you want
I have connected to my account with avast internet security
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Offline bob3160

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Re: Problem with the license
« Reply #1 on: March 22, 2017, 12:50:12 AM »
Try this:

Clean Install of Avast:
https://goo.gl/4Ptzkf
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Re: Problem with the license
« Reply #2 on: March 22, 2017, 07:32:15 AM »
Thanks
Gonna see if it works
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Re: Problem with the license
« Reply #3 on: March 22, 2017, 08:52:35 PM »
I Think it's gonna work
I asked a question from support and i haven't recieved the "you don't have any license..." mail yet for( 4 hour)
Thank you ;)
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Offline bob3160

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Re: Problem with the license
« Reply #4 on: March 22, 2017, 09:55:20 PM »
Quote from: Amir hosein on March 22, 2017, 08:52:35 PM
I Think it's gonna work
I asked a question from support and i haven't recieved the "you don't have any license..." mail yet for( 4 hour)
Thank you ;)
Your welcome. :)
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Re: Problem with the license
« Reply #5 on: March 23, 2017, 06:51:05 AM »
I recieved that mail
The problem is not resolved yet
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Offline moroni

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Re: Problem with the license
« Reply #6 on: March 23, 2017, 07:54:20 AM »
Hi Amir,

There is no any licence registered for your email address. Is the licence you purchased listed under your Avast account?

PS: Please do not send malware samples to support but follow the steps indicated here https://www.avast.com/faq.php?article=AVKB258#artTitle
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Re: Problem with the license
« Reply #7 on: March 23, 2017, 08:15:23 AM »
Quote from: moroni on March 23, 2017, 07:54:20 AM
Hi Amir,

There is no any licence registered for your email address. Is the licence you purchased listed under your Avast account?

PS: Please do not send malware samples to support but follow the steps indicated here https://www.avast.com/faq.php?article=AVKB258#artTitle

No it is not listed
I haven't bought it from avast site
I bought it from a reseller from Russia
Because you don't have any partner in Iran
I can send you the license and sale slip if you want
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Offline moroni

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Re: Problem with the license
« Reply #8 on: March 23, 2017, 08:23:15 AM »
It is not needed. If the license is not listed under your account then it is not a legitimate sale. Even licenses sold by resellers are listed in the Avast account. I am not blaming you at all as I understand that you purchased the license from what you maybe thought it was a real reseller, just trying to make clear why you receive the message from the support system.

Let me see what I can do for you ;)
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Re: Problem with the license
« Reply #9 on: March 23, 2017, 08:27:31 AM »
Quote from: moroni on March 23, 2017, 08:23:15 AM
It is not needed. If the license is not listed under your account then it is not a legitimate sale. Even licenses sold by resellers are listed in the Avast account. I am not blaming you at all as I understand that you purchased the license from what you maybe thought it was a real reseller, just trying to make clear why you receive the message from the support system.

Let me see what I can do for you ;)
Oh, It wasn't a real reseller?! :(
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Re: Problem with the license
« Reply #10 on: March 23, 2017, 08:28:25 AM »
Quote from: moroni on March 23, 2017, 08:23:15 AM

Let me see what I can do for you ;)
Thank you so much
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Re: Problem with the license
« Reply #11 on: March 25, 2017, 08:52:31 AM »
Quote from: moroni on March 23, 2017, 08:23:15 AM
It is not needed. If the license is not listed under your account then it is not a legitimate sale. Even licenses sold by resellers are listed in the Avast account. I am not blaming you at all as I understand that you purchased the license from what you maybe thought it was a real reseller, just trying to make clear why you receive the message from the support system.

Let me see what I can do for you ;)
Any update?
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Offline Asyn

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Re: Problem with the license
« Reply #12 on: March 25, 2017, 08:53:40 AM »
Quote from: Amir hosein on March 25, 2017, 08:52:31 AM
Any update?
Be patient, it's weekend. ;)
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Problem with the license
« Reply #13 on: March 25, 2017, 09:18:00 AM »
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Offline moroni

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Re: Problem with the license
« Reply #14 on: March 27, 2017, 05:00:03 PM »
Sorry, I am not able to help you with the license  :(
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