Author Topic: AVAST secureline VPN for MAC, avtivated. does not just work!  (Read 6374 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
AVAST secureline VPN for MAC, avtivated. does not just work!
« on: March 24, 2017, 02:38:49 PM »
Hi,

I run macOS 10.12.3 and the avastslvpn is 2.1.4(47288).
I have actually never been to connect to the server post activation, the trial worked just fine..

I have already tried, uninstall-restart-install multiple times.

A quick help would be appreciated!

Offline krahulik

  • Moderator
  • Sr. Member
  • *
  • Posts: 291
Re: AVAST secureline VPN for MAC, avtivated. does not just work!
« Reply #1 on: March 24, 2017, 02:43:31 PM »
Hello,
  could you please describe more what has happened? How long do you have a trial activated?

Best Regards,
  Martin

REDACTED

  • Guest
Re: AVAST secureline VPN for MAC, avtivated. does not just work!
« Reply #2 on: March 24, 2017, 02:49:05 PM »
I had used a 7 day trial last year.. It worked fine.. I got myself a 2 years license in October 2016, and the avastslvpn shows activated with the licesne.
But post activation I have never been able to connect..

It just says "VPN server could not be found..........."

Please let me know if you need any more details..

REDACTED

  • Guest
Re: AVAST secureline VPN for MAC, avtivated. does not just work!
« Reply #3 on: March 24, 2017, 03:16:25 PM »
Hi Martin,

I have sent the information the email ID.

Thanks.
Pankaj

Offline krahulik

  • Moderator
  • Sr. Member
  • *
  • Posts: 291
Re: AVAST secureline VPN for MAC, avtivated. does not just work!
« Reply #4 on: March 24, 2017, 04:03:12 PM »
Unfortunately, we had a bug in the product since the last year's summer that the client could loose the license information if the communication between the application processes took too long. When we have realized this the last week we have tried to restore the licenses at least on a portion of the clients.

With each purchase there was sent a confirmation email with an activation code that can be inserted in the application's preferences.

I'm sorry about the problems caused to you,
  Martin

REDACTED

  • Guest
Re: AVAST secureline VPN for MAC, avtivated. does not just work!
« Reply #5 on: April 10, 2017, 10:39:05 AM »
I have an up to date MAC and run Avast antivirus -  and previously ran a successful trial of VPN software. Purchased yesterday from email offer. Receive licence file to download after purchase - however software only has space for activation code and licence file will not launch with the VPN software.

Impossible to find a non-paying support contact - I am only asking for what I paid for.

Greg

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: AVAST secureline VPN for MAC, avtivated. does not just work!
« Reply #6 on: April 10, 2017, 10:47:48 AM »
Impossible to find a non-paying support contact - I am only asking for what I paid for.
Contact support: https://support.avast.com/support/tickets/new
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0