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Author Topic: Cannot restart computer  (Read 2166 times)

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Cannot restart computer
« on: April 24, 2017, 08:55:28 AM »
I run a work from home business so my computer is very important for that. I installed the free avast anti virus and now my computer will not boot. I cant get it to do Anything!! It was working fine before now it is saying something about memory corruption and won't boot.
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Offline Pondus

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Re: Cannot restart computer
« Reply #1 on: April 24, 2017, 10:24:25 AM »
Did you remove your previous used AV before installing avast?

Uninstall other AV > https://www.avast.com/faq.php?article=AVKB11#artTitle

Uninstall avast > https://www.avast.com/faq.php?article=AVKB10#artTitle

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Re: Cannot restart computer
« Reply #2 on: April 25, 2017, 09:20:41 AM »
Yes I did but I cannot install or uninstall anything right now as it won't boot up. I can't do anything in the computer at all
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Offline Pondus

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Re: Cannot restart computer
« Reply #3 on: April 25, 2017, 01:50:07 PM »
Quote
I can't do anything in the computer at all
Repair shop next    :'(

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Offline Asyn

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Re: Cannot restart computer
« Reply #4 on: April 25, 2017, 01:54:28 PM »
Quote from: Joanne24 on April 25, 2017, 09:20:41 AM
Yes I did but I cannot install or uninstall anything right now as it won't boot up. I can't do anything in the computer at all
Can you still boot into safe mode..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Cannot restart computer
« Reply #5 on: April 27, 2017, 08:28:38 AM »
No. Not even safe mode
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Offline Eddy

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Re: Cannot restart computer
« Reply #6 on: April 27, 2017, 11:03:34 AM »
What OS/SP ?
What is giving the error message ? (bios/uefi or Windows)
What is the exact message ?
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