Author Topic: Avast Antivirus purchase double charging  (Read 1429 times)

0 Members and 1 Guest are viewing this topic.

Offline silvio_ramos

  • Newbie
  • *
  • Posts: 3
Avast Antivirus purchase double charging
« on: May 11, 2017, 04:05:21 PM »
I am a customet of Avast products, live in Brazil, an acquire these products via Avast Online.
The last purchase, Avast Antivirus, the charge was made in duplicate! I tried to resolve via my bank, they recognized the duplication (two identical charges, same vendor, same date & time) and issued me the credit of one. But now, Avast replied that it was for two different purchases, and the bank debited my account again.
Can anyone  help me on fixing this problem!
You can contact me here or at Linkedin.
Thanks and regards.
Silvio Ramos
« Last Edit: May 11, 2017, 04:50:44 PM by silvio_ramos »

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31483
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Avast Antivirus purchase double charging
« Reply #1 on: May 11, 2017, 04:49:23 PM »
You will need to contact avast > https://support.avast.com (create a ticket)

Offline silvio_ramos

  • Newbie
  • *
  • Posts: 3
Re: Avast Antivirus purchase double charging
« Reply #2 on: May 11, 2017, 05:20:58 PM »
I´ve spent MANY hours trying to resolve this, I think it is fair that someone from Avast get involved and put some effort too.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31483
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Avast Antivirus purchase double charging
« Reply #3 on: May 11, 2017, 05:30:32 PM »
Did you create a ticket ?

Offline silvio_ramos

  • Newbie
  • *
  • Posts: 3
Re: Avast Antivirus purchase double charging
« Reply #4 on: May 11, 2017, 08:55:24 PM »
After you suggested and sent the link, I did it.