- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
I'm sorry for the lack of info. It is the free avast, not sure which version but I just installed it a few days ago, and I am running XP (I know its old) They ran a scan and said it was because I had remnants of other antivirus software that was causing the problems. Norton and McAfee which I thought I uninstalled years and years ago using the MS uninstall tool which I have since learned doesn't really uninstall everything. I have since downloaded and used the uninstall tools from both.
There are still other antivirus programs that well meaning friends suggested I install (malwarebytes, super AV destroyer etc) and I saw them in the registry when they accessed my computer but I don't know how to find them on my own to figure out exactly which ones are still there. Like the Norton and McAfee I thought I had uninstalled them.
Like a lot of people I know just enough about computers to screw them up. If I could figure out how to determine just which AV programs are still hanging around I could uninstall them properly and that might fix the issue but part of what got me into trouble in the first place was installing and uninstalling programs when I thought I knew what I was doing.
Is there something that will tell me which AV software I may still have hanging around. I found on the bit defender site links to the Norton and McAfee removal tools and that is what I used to uninstall those software programs.
I'm sorry for being such a pain and I appreciate your efforts in trying to help. I'm the one who usually gets tasked with helping my mom with all her technical issues so I have some idea as to how you must feel.
