Author Topic: Scan result reports Avast turned off in Chrome but its not  (Read 2405 times)

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I just installed Version 6.1.3 on my LG G5 and ran a scan.

The completed scan result said there was one risk - that Avast Mobile Security was turned off in my Chrome browser.  I checked that setting and I found that it was already turned on.  I decided to temporarily turn it off then turn it back on, but that did not resolve.  A vast Mobile app still reports that the setting is turned and its still an unresolved risk.

Seems like a bug in the Version 6.1.3.

Offline Tereza V.

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Re: Scan result reports Avast turned off in Chrome but its not
« Reply #1 on: May 23, 2017, 04:17:26 PM »
Hi, it seems some app keeps killing the Avast Mobile Security (AMS) running in the background - when it happens, AMS loses "Accessibility permission", which makes the Chrome protection stop working.

Most probably you use some power saving mode or a task killer app, or you have disabled the AMS permanent notification (in Settings > Notifications). Please check these and let me know, if the problem persists, thanks.
« Last Edit: May 28, 2017, 07:27:48 AM by Tereza V. »

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Re: Scan result reports Avast turned off in Chrome but its not
« Reply #2 on: June 09, 2017, 08:53:41 AM »
I also facing the same problem...why the chrome protection is not turned on while accessibility setting is turned on??? please help

Offline Tereza V.

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Re: Scan result reports Avast turned off in Chrome but its not
« Reply #3 on: June 09, 2017, 07:07:33 PM »
Hi ubhatta97, are you using any power saving mode or app I mentioned before?

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Re: Scan result reports Avast turned off in Chrome but its not
« Reply #4 on: June 10, 2017, 04:33:53 PM »
No i am not use any power saving mode or app and this problem arise in last week...

Offline Tereza V.

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Re: Scan result reports Avast turned off in Chrome but its not
« Reply #5 on: June 20, 2017, 09:50:32 PM »
Ok then, please try this:

- go to your deviceĀ“s settings
- select "General" section in settings
- select "Battery & Power saving"
- make sure the "Battery saving" is either turned off or set to run when the battery is for example 15% (of course the battery power must be over this)

Let me know, whether it helps, thanks.