Author Topic: Avast free instalacia - nefunguje  (Read 3320 times)

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Offline mtalian

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Avast free instalacia - nefunguje
« on: May 25, 2017, 09:30:28 AM »
Skúšal som nainštalovať Avast free antivirus. Normálny inštalátor nefungoval, vypísalo že inštalácia nebola dokončená. nainštaloval som to stiahnutím offline inštalátora. Ale nefungujú teraz aktualizácie

nový noťas HP s Windows 10 Home

Offline novakja

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Re: Avast free instalacia - nefunguje
« Reply #1 on: May 25, 2017, 10:37:19 AM »
Dobrý den,
zašlete nám prosím Support Package a napište do dalšího příspěvku "File ID", abychom ho mohli na našem FTP najít. Díky moc.

O jaký model notebooku od HP jde? Možná jej máme v kanceláři a mohli bychom to hned vyzkoušet.

Jestli jde o úplně nový notebook vytažený z krabice, je velice pravděpodobné, že je na něm předinstalován jiný antivirus (často Trend Micro/McAfee/Symantec a pod.), zkuste jej tedy nejprve odebrat přes "Ovládací panely -> Programy -> Odinstalovat program".

Offline mtalian

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Re: Avast free instalacia - nefunguje
« Reply #2 on: May 25, 2017, 10:52:25 AM »
20170525_0848_38584_2529912830.zip
38584

naištaloval som to nakoniec ako offline inštaláciu, ale nejdú mi aktualizácie.
potrebujem to dnes vyriešiť inak sa musím poobzerať po konkurencii, doteraz som všetkým známym dával avast ale toto je druhý takýto prípad.

noťas je nový HP 15-AY120NL, bol tam MCAfy ale ten som odinštaloval hneď na začiatku

Offline novakja

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Re: Avast free instalacia - nefunguje
« Reply #3 on: May 25, 2017, 11:10:25 AM »
Díky @mtalian
Jsou aktualizace Windows blokovány i pokud přepnete Avast do Passive Mode (v Settings - Troubleshooting) a rebootujete?

Offline mtalian

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Re: Avast free instalacia - nefunguje
« Reply #4 on: May 25, 2017, 11:15:02 AM »
aktualizácie Windows idú v pohode. Nejde aktualizovat Avast, je tam verzia z 2.5.2017 - asi z tej offline instalacie.

Offline mtalian

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Re: Avast free instalacia - nefunguje
« Reply #5 on: May 25, 2017, 11:17:39 AM »
ten sobor z toho Vášho nástroja ste našiel ?

Offline novakja

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Re: Avast free instalacia - nefunguje
« Reply #6 on: May 25, 2017, 12:46:49 PM »
Ano, support package nám došel.
Aha, to jsme si nerozuměli. Ano, v %programdata%/Avast Software/persistent/update.log vidím, že se nedaří stáhnout servers.def.vpx. Právě analyzujeme, není-li chyba na straně backendu.

Offline mtalian

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Re: Avast free instalacia - nefunguje
« Reply #7 on: May 25, 2017, 12:52:21 PM »
aj pri normálnej inštalácii to nešlo, lebo si nevedel stiahnuť súbory. Tak som to nainštaloval cez offline inštalátor. Nešla urobiť registrácia. registrácia  sa mi podarila až cez okno, ktoré vyskočí ak dam pod Win odinštalovať program

Offline novakja

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Re: Avast free instalacia - nefunguje
« Reply #8 on: May 25, 2017, 01:22:54 PM »
Aha, ano.

Můžete prosím zkusit stáhnout manuálně soubory:

http://w6607332.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx
a
http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx
?

(mělo by stačit kliknout na odkaz v prohlížeči)

Offline mtalian

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Re: Avast free instalacia - nefunguje
« Reply #9 on: May 25, 2017, 01:30:05 PM »
stiahol som a čo s tým ?

Offline novakja

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Re: Avast free instalacia - nefunguje
« Reply #10 on: May 25, 2017, 03:33:00 PM »
U nás se problém nedaří nasimulovat, nicméně fakt, že se Vám soubory stáhnout podařilo, nasvědčuje tomu, že je Vaše připojení k internetu v pořádku a soubory jsou na serveru správně vystaveny. Problém tedy bude v Avastu. Když dočasně vypnete rezidentní shieldy (např. pravým na ikonku v trayi, Avast shield control -> disable until computer is restarted), provede se aktualizace virové databáze?

Offline mtalian

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Re: Avast free instalacia - nefunguje
« Reply #11 on: May 25, 2017, 03:44:09 PM »
musím noťas odniesť takže avast som odinštaloval a dal tam iný. Ten sa nainstaloval hneď , zaktualizoval a ide bez problémov.
Myslím že v sieldoch avastu to nebude. On sa totiž ani nedokázal nainstalovať z online inštalátora. Tiež nemohol stiahnuť asi súbory.
pripájam text z denníka pri inštalácii. Nieje to prvý krát, minule sa mi to tiež stalo na staršom noťase ale preinštalovával som na ňom systém. Ale Win7. Tiež to isté to robilo.

2017-05-23 11:57:59.455Infoinstup[7192,7224]Command: '"C:\Users\ntb\AppData\Local\Temp\_av_iup.tm~a00716\instup.exe" /edition:1 /ga_clientid:049f9c1b-80a6-449b-8ef3-f4eb0f12dc33 /guid:791f644e-a0f0-434c-88de-c9f9d823dfff /prod:ais /sfx:lite /sfxstorage:C:\Users\ntb\AppData\Local\Temp\_av_iup.tm~a00716'
2017-05-23 11:57:59.455Infoinstup[7192,7224]CPU: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz,4
2017-05-23 11:57:59.455Infoinstup[7192,7224]OS: Windows 10 (10.0.10586) x64
2017-05-23 11:57:59.455Infoinstup[7192,7224]Memory: 20% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4009632/4194176K free
2017-05-23 11:57:59.455Infoinstup[7192,7224]DISKs: C:\ - 186GB free / 223GB total
2017-05-23 11:57:59.455Infoinstup[7192,7224]DISKs: D:\ - 1GB free / 14GB total
2017-05-23 11:57:59.455Infoinstup[7192,7224]Running module version: instup.exe - '17.4.3482.0'
2017-05-23 11:57:59.456Infoinstup[7192,7224]Running module version: Instup.dll - '17.4.3482.0'
2017-05-23 11:57:59.460Infomutex[7192,7224]The ownership of the fallback mutex has been successfully taken.
2017-05-23 11:57:59.474Warningsettings[7192,7224]Did not find any values in file 'programData\avast5.ini'
2017-05-23 11:57:59.488Infoshepsync[7192,7224]Trying server IP address '5.45.59.202'
2017-05-23 11:57:59.586Infoshepsync[7192,7224]Config file successfully updated
2017-05-23 11:57:59.586Infoshepsync[7192,7224]Postpone interval was reset
2017-05-23 11:57:59.605Infowizard[7192,7224]Running module version: HTMLayout.dll - '3.3.2.1'
2017-05-23 11:57:59.605Warningsettings[7192,7864]Did not find any values in file 'programData\burger_client.ini'
2017-05-23 11:57:59.620Infowizard[7192,7224]Loaded module version: C:\Users\ntb\AppData\Local\Temp\_av_iup.tm~a00716\HTMLayout.dll - '3.3.2.1'
2017-05-23 11:57:59.649Infowizard[7192,7224]Setup gui was successfully started.
2017-05-23 11:57:59.649Infoinstcore[7192,7224]Sfx setup update has started.
2017-05-23 11:57:59.657Infoservers[7192,7224]Server definition(s) loaded for 'C:\Users\ntb\AppData\Local\Temp\_av_iup.tm~a00716\servers.def': 29 (maintenance:0)
2017-05-23 11:57:59.657Infoservers[7192,7224]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 11:58:14.656Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 11:58:14.665Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2017-05-23 11:58:14.669Infoservers[7192,7224]ChooseServer: selected server 'Download r5525652 AVAST9 Server' with current url 'http://r5525652.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 11:58:31.690Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 11:58:31.691Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://r5525652.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2017-05-23 11:58:31.693Infoservers[7192,7224]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url 'http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 11:58:48.721Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 11:58:48.723Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2017-05-23 11:58:48.724Infoservers[7192,7224]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url 'http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 11:59:05.736Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 11:59:05.740Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://j8087387.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2017-05-23 11:59:05.741Infoservers[7192,7224]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 11:59:22.787Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 11:59:22.790Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9743321.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2017-05-23 11:59:22.793Infoservers[7192,7224]ChooseServer: selected server 'Download d0211227 AVAST9 Server' with current url 'http://d0211227.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 11:59:39.803Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 11:59:39.807Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d0211227.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2017-05-23 11:59:39.810Infoservers[7192,7224]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url 'http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 11:59:56.823Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 11:59:56.829Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g0511470.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2017-05-23 11:59:56.832Infoservers[7192,7224]ChooseServer: selected server 'Download d0211227 AVAST9 Server' with current url 'http://d0211227.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:00:13.851Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 12:00:13.856Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d0211227.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2017-05-23 12:00:13.859Infoservers[7192,7224]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:00:30.865Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 12:00:30.869Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2017-05-23 12:00:30.873Infoservers[7192,7224]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url 'http://h1874089.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:00:47.903Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 12:00:47.909Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h1874089.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2017-05-23 12:00:47.916Infoservers[7192,7224]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url 'http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:00:49.916Infoservers[7192,7224]ChooseServer: selected server 'Download v4618535 AVAST9 Server' with current url 'http://v4618535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:01:04.928Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 12:01:04.931Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v4618535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2017-05-23 12:01:04.935Infoservers[7192,7224]ChooseServer: selected server 'Download z9820048 AVAST9 Server' with current url 'http://z9820048.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:01:21.950Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 12:01:21.955Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9820048.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2017-05-23 12:01:21.959Infoservers[7192,7224]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:01:38.973Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 12:01:38.979Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2217299.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2017-05-23 12:01:38.983Infoservers[7192,7224]ChooseServer: selected server 'Download z9820048 AVAST9 Server' with current url 'http://z9820048.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:01:55.991Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 12:01:55.996Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9820048.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2017-05-23 12:01:56.000Infoservers[7192,7224]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:02:13.040Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 12:02:13.052Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t5730298.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2017-05-23 12:02:13.055Infoservers[7192,7224]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:02:30.073Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 12:02:30.079Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9743321.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2017-05-23 12:02:30.083Infoservers[7192,7224]ChooseServer: selected server 'Download f7031642 AVAST9 Server' with current url 'http://f7031642.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:02:47.100Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 12:02:47.103Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f7031642.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2017-05-23 12:02:47.105Infoservers[7192,7224]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url 'http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:03:04.126Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 12:03:04.127Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d3116203.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2017-05-23 12:03:04.129Infoservers[7192,7224]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url 'http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:03:21.132Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 12:03:21.134Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f5136535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2017-05-23 12:03:21.135Infoservers[7192,7224]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:03:38.180Errordldwrap[7192,7224]HttpGet: download failed with error 0x00002bdc!
2017-05-23 12:03:38.181Errordldwrap[7192,7224]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t5730298.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2017-05-23 12:03:38.182Infoservers[7192,7224]ChooseServer: selected server 'Download f7031642 AVAST9 Server' with current url 'http://f7031642.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-05-23 12:03:40.183Errorengine[7192,7224]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2017-05-23 12:03:40.227Warningsettings[7192,7968]Did not find any values in file 'programData\avast5.ini'
2017-05-23 12:03:40.227Warningsettings[7192,7864]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'
2017-05-23 12:03:40.227Warningsettings[7192,7968]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\avast5.ini'