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Author Topic: Need To Verify My Bank Login Every Time  (Read 4622 times)

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Need To Verify My Bank Login Every Time
« on: May 28, 2017, 10:39:13 PM »
So I need To verify my Bank Login every time by having a text sent to my phone, than after logging in I check the 'register my private computer' but the check doesn't stay, next time I try to login I need to verify again

and I suspect this is because of some security function in Avast? If it is, what setting do I change?

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Offline bob3160

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Re: Need To Verify My Bank Login Every Time
« Reply #1 on: May 29, 2017, 12:22:41 AM »
Have you asked your bank ???
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Offline mchain

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Re: Need To Verify My Bank Login Every Time
« Reply #2 on: May 29, 2017, 12:23:03 AM »
Hi Joe180,

Seems if the page you've pasted is from your bank website?  Please post some variation of this but without your personal identifying information:  (Example)  https://secure.bankofamerica.com/login/sign-in/signOnV2Screen.go

Without knowing what the page is, and where it is from, impossible to say.
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Re: Need To Verify My Bank Login Every Time
« Reply #3 on: May 29, 2017, 12:30:46 AM »
The login page (screenshot) is from my bank,

I saw this page on Avast for web exclusions, would I put my banks login page in as an exclusion? I'll ask my bank tomorrow!

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Offline bob3160

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Re: Need To Verify My Bank Login Every Time
« Reply #4 on: May 29, 2017, 12:56:52 AM »
What makes you think it's Avast that's causing the problem ???
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Re: Need To Verify My Bank Login Every Time
« Reply #5 on: May 29, 2017, 12:58:40 AM »
It didn't do it with the free Avast, but I upgraded to premier and that's when it started happening.
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Offline bob3160

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Re: Need To Verify My Bank Login Every Time
« Reply #6 on: May 29, 2017, 01:02:08 AM »
Which browser or does it happen in all browsers ???
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Re: Need To Verify My Bank Login Every Time
« Reply #7 on: May 29, 2017, 01:03:58 AM »
I only use FFox Bob, on a windows machine.
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Re: Need To Verify My Bank Login Every Time
« Reply #8 on: May 29, 2017, 01:13:56 AM »

I'm still not sure this is an Avast problem but, since you'r using a paid version, try the following:

http://support.avast.com/support/home
or
http://support.avast.com/support/tickets/new
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Offline Alikhan

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Re: Need To Verify My Bank Login Every Time
« Reply #9 on: May 29, 2017, 02:30:14 AM »
Are you using any VPN such as Avast Secureline?
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Re: Need To Verify My Bank Login Every Time
« Reply #10 on: May 29, 2017, 02:35:44 AM »
I'm not sure about the VPN, just Avast straight out of the box with some Exclusions.

thanks for the support link Bob, just opened a ticket!
« Last Edit: May 29, 2017, 02:41:58 AM by Joe180 »
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Offline Alikhan

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Re: Need To Verify My Bank Login Every Time
« Reply #11 on: May 29, 2017, 02:43:40 AM »
Quote from: Joe180 on May 29, 2017, 02:35:44 AM
I'm not sure about the VPN, just Avast straight out of the box with some Exclusions.

If you look at Avast UI > Settings > Components >  SecureLine VPN...

Is it enabled?

If you're using a VPN and connected to a server (different country), the IP address would be different resulting in the banking site asking you to verify to ensure it's you.

If not, just ignore my previous comment and try this:

If you go to Avast UI > Settings > Components > Web Shield and disable the shield, does the same issue persist?

If that doesn't work, you'll need to disable each shield manually to figure out what component is behind the issue. Alternatively, you can disable Avast completely via the tray icon and see if the issue persists.
« Last Edit: May 29, 2017, 02:45:24 AM by Alikhan »
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Offline mchain

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Re: Need To Verify My Bank Login Every Time
« Reply #12 on: May 29, 2017, 02:46:59 AM »
Also possible bank requires two-factor authentication and hasn't yet updated website to reflect that.
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Re: Need To Verify My Bank Login Every Time
« Reply #13 on: May 29, 2017, 03:19:13 AM »
No VPN, and yes, when I disabled the web shield was able to login normally!
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Re: Need To Verify My Bank Login Every Time
« Reply #14 on: May 29, 2017, 03:50:54 PM »
Quote from: Joe180 on May 29, 2017, 03:19:13 AM
No VPN, and yes, when I disabled the web shield was able to login normally!
See if this does the trick:
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