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Application falsely marked as Malware
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Topic: Application falsely marked as Malware (Read 2095 times)
0 Members and 2 Guests are viewing this topic.
REDACTED
Guest
Application falsely marked as Malware
«
on:
June 28, 2017, 10:29:10 AM »
We are getting messages from users that our application is marked as malware and contains a Trojan payment element.
Our application is perfectly legitimate with thousands of paying users. What can we do to resolve this issue?
Here is the play store link:
https://play.google.com/store/apps/details?id=com.fysiki.fizzup
«
Last Edit: June 28, 2017, 10:31:26 AM by Kirsty5
»
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Asyn
Avast Überevangelist
Certainly Bot
Posts: 76012
Re: Application falsely marked as Malware
«
Reply #1 on:
June 28, 2017, 10:33:13 AM »
You can report a suspected FP here:
https://www.avast.com/false-positive-file-form.php
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
Eddy
Avast Evangelist
Maybe Bot
Posts: 31072
Watching (over?) you
Re: Application falsely marked as Malware
«
Reply #2 on:
June 28, 2017, 10:35:28 AM »
Tel the users to update the virus definitions.
avast has already solved several FP's in the past few days.
If updating the definitions is not solving it, follow the link that Asyn gave you.
Logged
Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
REDACTED
Guest
Re: Application falsely marked as Malware
«
Reply #3 on:
June 28, 2017, 11:52:35 AM »
Thank you for the reply. I have tried reporting the false positive but as we are unable to reproduce the problem with versions of Avast installed on our test devices, I don't have the file required.
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Asyn
Avast Überevangelist
Certainly Bot
Posts: 76012
Re: Application falsely marked as Malware
«
Reply #4 on:
June 28, 2017, 12:03:44 PM »
Probably fixed already...
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
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Application falsely marked as Malware