Author Topic: Lost Acount Credit  (Read 1732 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Lost Acount Credit
« on: July 04, 2017, 08:33:42 AM »
I uninstalled and reinstalled my Avast Internet Security.  Last July I paid for service for three years.

Today my program is not accepting the AVAST License and tells me I am on a trial bais of 30 days.

Of the three years prepaid, I have only used up one year..  What's going on?  Thanks.......jack

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Lost Acount Credit
« Reply #1 on: July 04, 2017, 09:06:50 AM »
Did you downloaded the license file through your account ?
How exactly did you uninstalled avast ?

REDACTED

  • Guest
Re: Lost Acount Credit
« Reply #2 on: July 04, 2017, 10:00:22 AM »
The license I have came with my three year usbscription last July.  I am not complaing, but my vision impairment is making lots difficult.

I saw several options included when I reinstalled, vpn, cleanup,  passwords, so I reinstalled unchecking them, oh, also SafeZone.

It is almost a given that I have messed it up, so please, if you know the solution, let me know.  God bless you.........jack

Oh email me if you like.  Also, it would help onthe coded  letters for sending if in the audio the person says caps or small letters.  I did figure it out after some confusion on my part.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Lost Acount Credit
« Reply #3 on: July 04, 2017, 10:06:05 AM »
The captcha is there only the first three posts.
One more post and you will not be bothered with it anymore.

Access your account > https://my.avast.com and download the license file from there.
After downloading, double click on it and it should register your avast version.

REDACTED

  • Guest
Re: Lost Acount Credit
« Reply #4 on: July 04, 2017, 12:41:45 PM »
 8)
That was so easy..........thank you very much......jack :o

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Lost Acount Credit
« Reply #5 on: July 04, 2017, 12:45:45 PM »
You're welcome.