Author Topic: Avast install error  (Read 1478 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Avast install error
« on: July 05, 2017, 10:42:01 PM »
Good day.
Avast not updated, no connection to the server. I deleted avast to reinstall, but online setup don't work, getting error when installing:

Code: [Select]
2017-07-05 17:13:05.177Infoinstup[5760,3200]CPU: AMD Phenom(tm) II X4 965 Processor,4
2017-07-05 17:13:05.177Infoinstup[5760,3200]OS: Windows 7 x64
2017-07-05 17:13:05.177Infoinstup[5760,3200]Memory: 65% load. Phys:1446044/4193464K free, Page:4194303/4194303K free, Virt:4089920/4194176K free
2017-07-05 17:13:05.177Infoinstup[5760,3200]DISKs: C:\ - 125GB free / 205GB total
2017-07-05 17:13:05.177Infoinstup[5760,3200]DISKs: D:\ - 118GB free / 725GB total
2017-07-05 17:13:05.178Infoinstup[5760,3200]Running module version: instup.exe - '17.5.3559.0'
2017-07-05 17:13:05.178Infoinstup[5760,3200]Running module version: Instup.dll - '17.5.3559.0'
2017-07-05 17:13:05.178Infomutex[5760,3200]The ownership of the fallback mutex has been successfully taken.
2017-07-05 17:13:05.187Warningsettings[5760,3200]Did not find any values in file 'programData\avast5.ini'
2017-07-05 17:13:17.261Infoshepsync[5760,3200]Trying server IP address 'shepherd.ff.avast.com'
2017-07-05 17:13:17.492Infoshepsync[5760,3200]Config file successfully updated
2017-07-05 17:13:17.493Infoshepsync[5760,3200]Postpone interval was reset
2017-07-05 17:13:17.508Infowizard[5760,3200]Running module version: HTMLayout.dll - '3.3.2.1'
2017-07-05 17:13:17.511Warningsettings[5760,4864]Did not find any values in file 'programData\burger_client.ini'
2017-07-05 17:13:17.516Infowizard[5760,3200]Loaded module version: C:\Users\Gee\AppData\Local\Temp\_av_iup.tm~a05236\HTMLayout.dll - '3.3.2.1'
2017-07-05 17:13:17.862Infowizard[5760,3200]Setup gui was successfully started.
2017-07-05 17:13:17.862Infoinstcore[5760,3200]Sfx setup update has started.
2017-07-05 17:13:17.872Infoservers[5760,3200]Server definition(s) loaded for 'C:\Users\Gee\AppData\Local\Temp\_av_iup.tm~a05236\servers.def': 29 (maintenance:0)
2017-07-05 17:13:17.872Infoservers[5760,3200]ChooseServer: selected server 'Download z9820048 AVAST9 Server' with current url 'http://z9820048.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:13:32.881Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:13:32.916Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9820048.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2017-07-05 17:13:32.941Infoservers[5760,3200]ChooseServer: selected server 'Download p4085325 AVAST9 Server' with current url 'http://p4085325.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:13:49.972Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:13:50.006Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p4085325.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2017-07-05 17:13:50.038Infoservers[5760,3200]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:14:07.055Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:14:07.083Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t5730298.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2017-07-05 17:14:07.114Infoservers[5760,3200]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:14:24.133Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:14:24.188Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2017-07-05 17:14:24.319Infoservers[5760,3200]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:14:41.336Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:14:41.370Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2017-07-05 17:14:41.401Infoservers[5760,3200]ChooseServer: selected server 'Download x6055396 AVAST9 Server' with current url 'http://x6055396.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:14:58.417Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:14:58.472Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://x6055396.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2017-07-05 17:14:58.499Infoservers[5760,3200]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url 'http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:15:15.513Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:15:15.585Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f5136535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2017-07-05 17:15:15.729Infoservers[5760,3200]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:15:32.742Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:15:32.994Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t5730298.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2017-07-05 17:15:33.117Infoservers[5760,3200]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url 'http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:15:50.126Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:15:50.420Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p3713387.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2017-07-05 17:15:50.492Infoservers[5760,3200]ChooseServer: selected server 'Download s4705686 AVAST9 Server' with current url 'http://s4705686.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:16:07.519Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:16:07.625Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://s4705686.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2017-07-05 17:16:07.690Infoservers[5760,3200]ChooseServer: selected server 'Download s7284151 AVAST9 Server' with current url 'http://s7284151.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:16:09.691Infoservers[5760,3200]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url 'http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:16:24.711Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:16:24.767Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w6607332.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2017-07-05 17:16:24.793Infoservers[5760,3200]ChooseServer: selected server 'Download r5525652 AVAST9 Server' with current url 'http://r5525652.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:16:41.802Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:16:41.826Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://r5525652.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2017-07-05 17:16:41.855Infoservers[5760,3200]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url 'http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:16:58.864Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:16:58.903Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g0511470.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2017-07-05 17:16:58.931Infoservers[5760,3200]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url 'http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:17:15.950Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:17:15.975Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p3713387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2017-07-05 17:17:16.000Infoservers[5760,3200]ChooseServer: selected server 'Download s7284151 AVAST9 Server' with current url 'http://s7284151.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:17:33.006Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:17:33.029Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://s7284151.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2017-07-05 17:17:33.055Infoservers[5760,3200]ChooseServer: selected server 'Download w9448963 AVAST9 Server' with current url 'http://w9448963.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:17:50.072Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:17:50.184Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w9448963.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2017-07-05 17:17:50.210Infoservers[5760,3200]ChooseServer: selected server 'Download x6055396 AVAST9 Server' with current url 'http://x6055396.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:18:07.227Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:18:07.253Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://x6055396.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2017-07-05 17:18:07.283Infoservers[5760,3200]ChooseServer: selected server 'Download f7031642 AVAST9 Server' with current url 'http://f7031642.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:18:24.293Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:18:24.324Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f7031642.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2017-07-05 17:18:24.348Infoservers[5760,3200]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url 'http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:18:41.374Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:18:41.408Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g0511470.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2017-07-05 17:18:41.436Infoservers[5760,3200]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:18:58.438Errordldwrap[5760,3200]HttpGet: download failed with error 0x00002bdc!
2017-07-05 17:18:58.472Errordldwrap[5760,3200]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t5730298.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2017-07-05 17:18:58.501Infoservers[5760,3200]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-07-05 17:19:00.501Errorengine[5760,3200]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2017-07-05 17:19:00.597Warningsettings[5760,5812]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\avast5.ini'
2017-07-05 17:19:00.597Warningsettings[5760,5812]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\avast5.ini'
2017-07-05 17:19:00.597Warningsettings[5760,4864]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'

i download offline setup and installed the program. After installation, I again can't connect to the server for updates and could not logging in. i unistall avast with avastclear.exe, but avast setup_online still don't work.

How to fix it?

sorry for my English

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Avast install error
« Reply #1 on: July 05, 2017, 10:53:20 PM »
Change your DNS to the one from Google and everything should work.

REDACTED

  • Guest
Re: Avast install error
« Reply #2 on: July 05, 2017, 11:12:35 PM »
That helped, thanks!

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Avast install error
« Reply #3 on: July 05, 2017, 11:16:52 PM »
You're welcome.