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Author Topic: Battling with Avast  (Read 1681 times)

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Battling with Avast
« on: August 16, 2017, 05:18:03 PM »
It seems impossible to contact Avast directly via email to ask them to cancel my 30 day free trial of Avast Cleanup. Does anyone have a customer care email address?

Since renewing my licence for Avast in July, I have noticed a considerable slowdown in the performance of my PC. Any suggestions as to how I can remove specific Avast functions to improve performance without compromising security?

Am sorely tempted to cut my losses (the €29.99 renewal fee) and cancel Avast altogether to move to an alternative product. Any recommendations re alternative anti-virus products for PC?

Many thanks!
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Offline DavidR

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Re: Battling with Avast
« Reply #1 on: August 16, 2017, 06:23:47 PM »
Sales - Orders and Renewals FAQ - https://www.avast.com/faq.php?article=AVKB24#artTitle.

Depending on when in July, you may well be within the 30 day refund window.
Support Ticket Refund - https://support.avast.com/support/tickets/new?form=2.

You could also try an avast Repair or a clean reinstall if the repair doesn't resolve it.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Battling with Avast
« Reply #2 on: August 16, 2017, 07:53:19 PM »
Many thanks

I've cancelled auto renewal. However, I still have no way of contacting a customer care agent to get advice on which functions to deactivate in order to improve my PC's performance. Having to open one FAQ window after another does not constitute user-friendly customer care support.

All the same, many thanks for your post and links.
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Offline Pondus

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Re: Battling with Avast
« Reply #3 on: August 16, 2017, 08:00:37 PM »
Quote
I still have no way of contacting a customer care agent to get advice on which functions to deactivate in order to improve my PC's performance.
Avast Antivirus: Adding or removing program components
https://www.avast.com/faq.php?article=AVKB96#artTitle

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Offline bob3160

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Re: Battling with Avast
« Reply #4 on: August 16, 2017, 11:59:25 PM »
It would also help to know what Operating System you're using and what other security related product are installed.
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Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet
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