Author Topic: BSOD "SYSTEM THREAD EXCEPTION NOT HANDLED" by "aswSnx.sys"  (Read 2727 times)

0 Members and 1 Guest are viewing this topic.

Offline raya2

  • Newbie
  • *
  • Posts: 15
BSOD "SYSTEM THREAD EXCEPTION NOT HANDLED" by "aswSnx.sys"
« on: September 11, 2017, 09:54:47 PM »
For the last few weeks, I got the following BSOD evey 1 or 2 weeks.

SYSTEM THREAD EXCEPTION NOT HANDLED

Bcuz after restarting the windows, it wont shows up for at least 1 or 2 weeks (each time), I didn't pay attention to it.
But today, It appears again & again & won't allows me to load the windows, even after restarting so many times.

I can log to windows only in safe mode & then launched "BlueScreenView" app and it shows that the cause of this BSOD is a file named "aswSnx.sys" located in (C:\Windows\System32\drivers). And when looked at its properties, it says "Avast Virtualization Driver". So it seems my BSOD is related to Avast.

Log file:
==================================================
Dump File         : 091117-11953-01.dmp
Crash Time        : 9/11/2017 9:05:46 PM
Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000007e
Parameter 1       : ffffffff`c0000005
Parameter 2       : fffff800`44b5987e
Parameter 3       : ffffcb00`bd1b68e8
Parameter 4       : ffffcb00`bd1b6120
Caused By Driver  : aswSnx.sys
Caused By Address : aswSnx.sys+19c57
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+d187e
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\091117-11953-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 14393
Dump File Size    : 470,780
Dump File Time    : 9/11/2017 9:07:44 PM
==================================================

And here is the miniDUMP & DUMP files:

https://mirrorace.com/m/awbJ

https://mirrorace.com/m/6k1k

My "Avast" is updated to the latest version. (17.6.3625.0)
And I have Windows 10 Pro x64

Could u please fix this problem in Avast?
« Last Edit: September 11, 2017, 10:00:30 PM by raya2 »

Offline Alikhan

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2234
Re: BSOD "SYSTEM THREAD EXCEPTION NOT HANDLED" by "aswSnx.sys"
« Reply #1 on: September 11, 2017, 11:14:38 PM »
I've reported this issue to the Avast team.
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •

Offline raya2

  • Newbie
  • *
  • Posts: 15
Re: BSOD "SYSTEM THREAD EXCEPTION NOT HANDLED" by "aswSnx.sys"
« Reply #2 on: September 12, 2017, 05:20:56 AM »
I've reported this issue to the Avast team.

Thank u. Hope it gets fixed soon. Bcuz living in safe mode of windows, is hard.  ::)

Offline Spec8472

  • Avast team
  • Sr. Member
  • *
  • Posts: 234
Re: BSOD "SYSTEM THREAD EXCEPTION NOT HANDLED" by "aswSnx.sys"
« Reply #3 on: September 12, 2017, 08:33:37 AM »
Can you please upload dumps into ftp://ftp.avast.com/incoming/ The download server you chose is useless.

For the last few weeks, I got the following BSOD evey 1 or 2 weeks.

SYSTEM THREAD EXCEPTION NOT HANDLED

Bcuz after restarting the windows, it wont shows up for at least 1 or 2 weeks (each time), I didn't pay attention to it.
But today, It appears again & again & won't allows me to load the windows, even after restarting so many times.

I can log to windows only in safe mode & then launched "BlueScreenView" app and it shows that the cause of this BSOD is a file named "aswSnx.sys" located in (C:\Windows\System32\drivers). And when looked at its properties, it says "Avast Virtualization Driver". So it seems my BSOD is related to Avast.

Log file:
==================================================
Dump File         : 091117-11953-01.dmp
Crash Time        : 9/11/2017 9:05:46 PM
Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000007e
Parameter 1       : ffffffff`c0000005
Parameter 2       : fffff800`44b5987e
Parameter 3       : ffffcb00`bd1b68e8
Parameter 4       : ffffcb00`bd1b6120
Caused By Driver  : aswSnx.sys
Caused By Address : aswSnx.sys+19c57
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+d187e
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\091117-11953-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 14393
Dump File Size    : 470,780
Dump File Time    : 9/11/2017 9:07:44 PM
==================================================

And here is the miniDUMP & DUMP files:





My "Avast" is updated to the latest version. (17.6.3625.0)
And I have Windows 10 Pro x64

Could u please fix this problem in Avast?

Offline raya2

  • Newbie
  • *
  • Posts: 15
Re: BSOD "SYSTEM THREAD EXCEPTION NOT HANDLED" by "aswSnx.sys"
« Reply #4 on: September 12, 2017, 08:41:03 AM »
Can you please upload dumps into ftp://ftp.avast.com/incoming/ The download server you chose is useless.

For the last few weeks, I got the following BSOD evey 1 or 2 weeks.

SYSTEM THREAD EXCEPTION NOT HANDLED

Bcuz after restarting the windows, it wont shows up for at least 1 or 2 weeks (each time), I didn't pay attention to it.
But today, It appears again & again & won't allows me to load the windows, even after restarting so many times.

I can log to windows only in safe mode & then launched "BlueScreenView" app and it shows that the cause of this BSOD is a file named "aswSnx.sys" located in (C:\Windows\System32\drivers). And when looked at its properties, it says "Avast Virtualization Driver". So it seems my BSOD is related to Avast.

Log file:
==================================================
Dump File         : 091117-11953-01.dmp
Crash Time        : 9/11/2017 9:05:46 PM
Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000007e
Parameter 1       : ffffffff`c0000005
Parameter 2       : fffff800`44b5987e
Parameter 3       : ffffcb00`bd1b68e8
Parameter 4       : ffffcb00`bd1b6120
Caused By Driver  : aswSnx.sys
Caused By Address : aswSnx.sys+19c57
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+d187e
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\091117-11953-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 14393
Dump File Size    : 470,780
Dump File Time    : 9/11/2017 9:07:44 PM
==================================================

And here is the miniDUMP & DUMP files:





My "Avast" is updated to the latest version. (17.6.3625.0)
And I have Windows 10 Pro x64

Could u please fix this problem in Avast?

There is no problem. U must click on "Click Here" on that server to get links:

http://www51.zippyshare.com/v/yh0Ilxxh/file.html
http://www66.zippyshare.com/v/nY39Yj2L/file.html

But I have uploaded them to "ftp://ftp.avast.com/incoming/" too, As u wished, named:

Minidump.zip
DUMP2.zip

Offline Spec8472

  • Avast team
  • Sr. Member
  • *
  • Posts: 234
Re: BSOD "SYSTEM THREAD EXCEPTION NOT HANDLED" by "aswSnx.sys"
« Reply #5 on: September 12, 2017, 10:23:13 AM »
raya2: Thank you, the bug will be fixed in next release

Offline raya2

  • Newbie
  • *
  • Posts: 15
Re: BSOD "SYSTEM THREAD EXCEPTION NOT HANDLED" by "aswSnx.sys"
« Reply #6 on: September 12, 2017, 03:22:57 PM »
raya2: Thank you, the bug will be fixed in next release

Thank u very much. Its awesome.  ;D

But can u tell me approximately when the next release will be out?

Offline Spec8472

  • Avast team
  • Sr. Member
  • *
  • Posts: 234
Re: BSOD "SYSTEM THREAD EXCEPTION NOT HANDLED" by "aswSnx.sys"
« Reply #7 on: September 13, 2017, 06:35:08 PM »
17.7 RC is scheduled for September 21, 2017

Offline raya2

  • Newbie
  • *
  • Posts: 15
Re: BSOD "SYSTEM THREAD EXCEPTION NOT HANDLED" by "aswSnx.sys"
« Reply #8 on: September 13, 2017, 11:26:06 PM »
17.7 RC is scheduled for September 21, 2017

Thank u. So almost 1 week left.

But can u give me a workaround to help me get out of this lame windows safe mode in this 1 week?
(Even 1 week is too long to being in safe mode :P )

Maybe something like:

1- Replacing "aswSnx.sys" with an older version of it (in safe mode).

2- Installing an older version of Avast? (maybe 17.5).

or...

Offline Rednose

  • Pirate Party Member
  • Avast Überevangelist
  • Massive Poster
  • *****
  • Posts: 3694
  • Bits of Freedom : https://www.bof.nl
    • Nederlandstalig Avast! forum
Re: BSOD "SYSTEM THREAD EXCEPTION NOT HANDLED" by "aswSnx.sys"
« Reply #9 on: September 13, 2017, 11:34:52 PM »
Wow raya2,

They tell you more than they tell us ...

17.7 RC is scheduled for September 21, 2017

Greetz, Red.
OS: Win 10 / iOS 14 / Debian 10 / Tails 4
Real Time: Avast Premium Security
VPN: NordVPN ( NordLynx ) with Cybersec

Offline Spec8472

  • Avast team
  • Sr. Member
  • *
  • Posts: 234
Re: BSOD "SYSTEM THREAD EXCEPTION NOT HANDLED" by "aswSnx.sys"
« Reply #10 on: September 15, 2017, 10:33:06 AM »
The easiest workaround is simply uninstall Sandbox component with avast installer (using control panel).

17.7 RC is scheduled for September 21, 2017

Thank u. So almost 1 week left.

But can u give me a workaround to help me get out of this lame windows safe mode in this 1 week?
(Even 1 week is too long to being in safe mode :P )

Maybe something like:

1- Replacing "aswSnx.sys" with an older version of it (in safe mode).

2- Installing an older version of Avast? (maybe 17.5).

or...