Author Topic: Used Avast Cleanup, tried to install free Avast antivirus again, not working  (Read 1732 times)

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Hi! I need help: Removed with windows own software remover firs then used Avast Cleanup, tried to install free Avast antivirus again, not working. Shows error message. Here's the whole log:

2017-09-15 11:59:09.551Infoinstup[10232,10236]Command: '"C:\Users\ARTTUH~1\AppData\Local\Temp\_av_iup.tm~a02856\instup.exe" /cookie:mmm_ava_ppc_999_a1i_m /edition:1 /ga_clientid:e05b1822-3e3c-4759-a261-140791609a6c /guid:30d20de1-0d1d-4eb8-a479-58ae765b9db0 /prod:ais /sfx:lite /sfxstorage:C:\Users\ARTTUH~1\AppData\Local\Temp\_av_iup.tm~a02856'
2017-09-15 11:59:09.551Infoinstup[10232,10236]CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz,4
2017-09-15 11:59:09.551Infoinstup[10232,10236]OS: Windows 10 (10.0.15063) x64
2017-09-15 11:59:09.551Infoinstup[10232,10236]Memory: 14% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4000360/4194176K free
2017-09-15 11:59:09.551Infoinstup[10232,10236]DISKs: C:\ - 71GB free / 232GB total
2017-09-15 11:59:09.551Infoinstup[10232,10236]DISKs: E:\ - 67GB free / 463GB total
2017-09-15 11:59:09.551Infoinstup[10232,10236]DISKs: F:\ - 60GB free / 467GB total
2017-09-15 11:59:09.551Infoinstup[10232,10236]DISKs: G:\ - 337GB free / 931GB total
2017-09-15 11:59:09.551Infoinstup[10232,10236]DISKs: H:\ - 55GB free / 931GB total
2017-09-15 11:59:09.551Infoinstup[10232,10236]Running module version: instup.exe - '17.6.3625.0'
2017-09-15 11:59:09.551Infoinstup[10232,10236]Running module version: Instup.dll - '17.6.3625.0'
2017-09-15 11:59:09.555Infomutex[10232,10236]The ownership of the fallback mutex has been successfully taken.
2017-09-15 11:59:09.571Warningsettings[10232,10236]Did not find any values in file 'programData\avast5.ini'
2017-09-15 11:59:09.578Infoshepsync[10232,10236]Trying server IP address '77.234.44.58'
2017-09-15 11:59:09.869Infoshepsync[10232,10236]Config file successfully updated
2017-09-15 11:59:09.869Infoshepsync[10232,10236]Postpone interval was reset
2017-09-15 11:59:09.880Warningsettings[10232,9228]Did not find any values in file 'programData\burger_client.ini'
2017-09-15 11:59:09.883Infowizard[10232,10236]Running module version: HTMLayout.dll - '3.3.2.1'
2017-09-15 11:59:09.885Infowizard[10232,10236]Loaded module version: C:\Users\ARTTUH~1\AppData\Local\Temp\_av_iup.tm~a02856\HTMLayout.dll - '3.3.2.1'
2017-09-15 11:59:09.913Infowizard[10232,10236]Setup gui was successfully started.
2017-09-15 11:59:09.913Infoinstcore[10232,10236]Sfx setup update has started.
2017-09-15 11:59:09.917Infoservers[10232,10236]Server definition(s) loaded for 'C:\Users\ARTTUH~1\AppData\Local\Temp\_av_iup.tm~a02856\servers.def': 29 (maintenance:0)
2017-09-15 11:59:09.918Infoservers[10232,10236]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url 'http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 11:59:24.925Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 11:59:24.926Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2017-09-15 11:59:24.927Infoservers[10232,10236]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url 'http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 11:59:41.920Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 11:59:41.922Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2017-09-15 11:59:41.925Infoservers[10232,10236]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url 'http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 11:59:58.947Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 11:59:58.951Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2017-09-15 11:59:58.953Infoservers[10232,10236]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:00:15.967Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:00:15.969Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t5730298.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2017-09-15 12:00:15.971Infoservers[10232,10236]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:00:32.993Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:00:32.997Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2017-09-15 12:00:32.999Infoservers[10232,10236]ChooseServer: selected server 'Download v4618535 AVAST9 Server' with current url 'http://v4618535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:00:50.017Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:00:50.022Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v4618535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2017-09-15 12:00:50.023Infoservers[10232,10236]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:01:07.039Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:01:07.043Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2217299.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2017-09-15 12:01:07.045Infoservers[10232,10236]ChooseServer: selected server 'Download d0211227 AVAST9 Server' with current url 'http://d0211227.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:01:24.068Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:01:24.070Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d0211227.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2017-09-15 12:01:24.072Infoservers[10232,10236]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url 'http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:01:41.095Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:01:41.100Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2017-09-15 12:01:41.101Infoservers[10232,10236]ChooseServer: selected server 'Download z9820048 AVAST9 Server' with current url 'http://z9820048.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:01:58.136Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:01:58.140Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9820048.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2017-09-15 12:01:58.142Infoservers[10232,10236]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url 'http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:02:00.145Infoservers[10232,10236]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:02:15.161Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:02:15.166Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t5730298.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2017-09-15 12:02:15.168Infoservers[10232,10236]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url 'http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:02:32.197Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:02:32.204Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2217299.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2017-09-15 12:02:32.206Infoservers[10232,10236]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url 'http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:02:49.217Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:02:49.224Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://f5136535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2017-09-15 12:02:49.226Infoservers[10232,10236]ChooseServer: selected server 'Download v7630928 AVAST9 Server' with current url 'http://v7630928.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:03:06.238Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:03:06.242Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v7630928.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2017-09-15 12:03:06.245Infoservers[10232,10236]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url 'http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:03:23.266Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:03:23.269Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://j8087387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2017-09-15 12:03:23.271Infoservers[10232,10236]ChooseServer: selected server 'Download w9448963 AVAST9 Server' with current url 'http://w9448963.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:03:40.289Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:03:40.294Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://w9448963.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2017-09-15 12:03:40.296Infoservers[10232,10236]ChooseServer: selected server 'Download s4705686 AVAST9 Server' with current url 'http://s4705686.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:03:57.322Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:03:57.327Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://s4705686.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2017-09-15 12:03:57.329Infoservers[10232,10236]ChooseServer: selected server 'Download d0211227 AVAST9 Server' with current url 'http://d0211227.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:04:14.353Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:04:14.357Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d0211227.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2017-09-15 12:04:14.360Infoservers[10232,10236]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:04:31.383Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:04:31.390Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9743321.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2017-09-15 12:04:31.392Infoservers[10232,10236]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url 'http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:04:48.411Errordldwrap[10232,10236]HttpGet: download failed with error 0x00002bdc!
2017-09-15 12:04:48.413Errordldwrap[10232,10236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://j8087387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2017-09-15 12:04:48.415Infoservers[10232,10236]ChooseServer: selected server 'Download v7630928 AVAST9 Server' with current url 'http://v7630928.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-09-15 12:04:50.415Errorengine[10232,10236]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2017-09-15 12:04:50.471Warningsettings[10232,9112]Did not find any values in file 'programData\avast5.ini'
2017-09-15 12:04:50.472Warningsettings[10232,9228]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'
2017-09-15 12:04:50.472Warningsettings[10232,9112]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\avast5.ini'

So please help! I want to reinstall the free Avast! antivirus.

Offline Eddy

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Please post in the correct forum next time and  (re)search before posting.

Error 41227 = DNS error
Change your DNS to the one from Google and try again.