Hello all,
Please, can anyone provide any help? I've tried to download Avast Free to my new PC thrice now and it has failed to install. I can't understand why/what I'm doing wrong and can't make sense of the error log (below). Can anyone point me in the right direction? Thanks!
-----------------------ERROR LOG-----------------------------------------------------
2017-10-16 22:59:34.263Infoinstup[2116,7160]Command: '"C:\Users\zarau\AppData\Local\Temp\_av_iup.tm~a03908\instup.exe" /edition:1 /ga_clientid:041717a2-945c-4a71-89e9-a0d0b047137e /guid:f37bb760-84f3-4154-8100-3bd253ae065a /prod:ais /sfx:lite /sfxstorage:C:\Users\zarau\AppData\Local\Temp\_av_iup.tm~a03908'
2017-10-16 22:59:34.263Infoinstup[2116,7160]CPU: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz,4
2017-10-16 22:59:34.263Infoinstup[2116,7160]OS: Windows 10 (10.0.10586) x64
2017-10-16 22:59:34.263Infoinstup[2116,7160]Memory: 28% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4004704/4194176K free
2017-10-16 22:59:34.263Infoinstup[2116,7160]DISKs: C:\ - 94GB free / 118GB total
2017-10-16 22:59:34.263Infoinstup[2116,7160]Running module version: instup.exe - '17.7.3660.0'
2017-10-16 22:59:34.263Infoinstup[2116,7160]Running module version: Instup.dll - '17.7.3660.0'
2017-10-16 22:59:34.279Infomutex[2116,7160]The ownership of the fallback mutex has been successfully taken.
2017-10-16 22:59:34.294Warningsettings[2116,7160]Did not find any values in file 'programData\avast5.ini'
2017-10-16 22:59:34.513Infoshepsync[2116,7160]Trying server IP address 'shepherd.ff.avast.com'
2017-10-16 22:59:37.232Infoshepsync[2116,7160]Config file successfully updated
2017-10-16 22:59:37.232Infoshepsync[2116,7160]Postpone interval was reset
2017-10-16 22:59:37.248Warningsettings[2116,908]Did not find any values in file 'programData\burger_client.ini'
2017-10-16 22:59:37.248Infowizard[2116,7160]Running module version: HTMLayout.dll - '3.3.2.1'
2017-10-16 22:59:37.295Infowizard[2116,7160]Loaded module version: C:\Users\zarau\AppData\Local\Temp\_av_iup.tm~a03908\HTMLayout.dll - '3.3.2.1'
2017-10-16 22:59:37.341Infowizard[2116,7160]Setup gui was successfully started.
2017-10-16 22:59:37.341Infoinstcore[2116,7160]Sfx setup update has started.
2017-10-16 22:59:37.357Infoservers[2116,7160]Server definition(s) loaded for 'C:\Users\zarau\AppData\Local\Temp\_av_iup.tm~a03908\servers.def': 29 (maintenance:0)
2017-10-16 22:59:37.357Infoservers[2116,7160]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url '
http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 22:59:52.394Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 22:59:52.488Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://p3713387.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2017-10-16 22:59:52.504Infoservers[2116,7160]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url '
http://h1874089.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:00:09.573Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:00:09.573Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://h1874089.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2017-10-16 23:00:09.589Infoservers[2116,7160]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url '
http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:00:26.645Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:00:26.645Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://z9743321.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2017-10-16 23:00:26.660Infoservers[2116,7160]ChooseServer: selected server 'Download v4618535 AVAST9 Server' with current url '
http://v4618535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:00:43.739Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:00:43.739Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://v4618535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2017-10-16 23:00:43.755Infoservers[2116,7160]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url '
http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:01:00.813Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:01:00.813Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://z9743321.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2017-10-16 23:01:00.829Infoservers[2116,7160]ChooseServer: selected server 'Download z2461313 AVAST9 Server' with current url '
http://z2461313.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:01:17.916Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:01:17.916Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://z2461313.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2017-10-16 23:01:17.916Infoservers[2116,7160]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url '
http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:01:34.985Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:01:34.985Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2017-10-16 23:01:35.001Infoservers[2116,7160]ChooseServer: selected server 'Download w9448963 AVAST9 Server' with current url '
http://w9448963.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:01:52.070Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:01:52.070Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://w9448963.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2017-10-16 23:01:52.070Infoservers[2116,7160]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url '
http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:02:09.148Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:02:09.148Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://t5730298.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2017-10-16 23:02:09.148Infoservers[2116,7160]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url '
http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:02:26.229Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:02:26.229Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2017-10-16 23:02:26.229Infoservers[2116,7160]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url '
http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:02:28.245Infoservers[2116,7160]ChooseServer: selected server 'Download f7031642 AVAST9 Server' with current url '
http://f7031642.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:02:43.280Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:02:43.280Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://f7031642.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2017-10-16 23:02:43.295Infoservers[2116,7160]ChooseServer: selected server 'Download z9820048 AVAST9 Server' with current url '
http://z9820048.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:03:00.340Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:03:00.340Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://z9820048.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2017-10-16 23:03:00.356Infoservers[2116,7160]ChooseServer: selected server 'Download l5978727 AVAST9 Server' with current url '
http://l5978727.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:03:17.414Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:03:17.430Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://l5978727.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2017-10-16 23:03:17.430Infoservers[2116,7160]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url '
http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:03:34.497Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:03:34.497Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://d3116203.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2017-10-16 23:03:34.497Infoservers[2116,7160]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url '
http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:03:51.568Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:03:51.568Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://d3116203.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2017-10-16 23:03:51.568Infoservers[2116,7160]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url '
http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:04:08.625Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:04:08.625Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://p3713387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2017-10-16 23:04:08.641Infoservers[2116,7160]ChooseServer: selected server 'Download w9448963 AVAST9 Server' with current url '
http://w9448963.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:04:25.695Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:04:25.695Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://w9448963.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2017-10-16 23:04:25.695Infoservers[2116,7160]ChooseServer: selected server 'Download l5978727 AVAST9 Server' with current url '
http://l5978727.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:04:42.735Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:04:42.735Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://l5978727.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2017-10-16 23:04:42.751Infoservers[2116,7160]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url '
http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:04:59.787Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:04:59.787Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://z2217299.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2017-10-16 23:04:59.802Infoservers[2116,7160]ChooseServer: selected server 'Download f6761140 AVAST9 Server' with current url '
http://f6761140.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:05:16.862Errordldwrap[2116,7160]HttpGet: download failed with error 0x00002bdc!
2017-10-16 23:05:16.862Errordldwrap[2116,7160]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://f6761140.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2017-10-16 23:05:16.862Infoservers[2116,7160]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url '
http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2017-10-16 23:05:18.882Errorengine[2116,7160]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2017-10-16 23:05:18.945Warningsettings[2116,5056]Did not find any values in file 'programData\avast5.ini'
2017-10-16 23:05:18.945Warningsettings[2116,908]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'
2017-10-16 23:05:18.945Warningsettings[2116,5056]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\avast5.ini'