Author Topic: Avast Tray Icon Missing  (Read 13752 times)

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Avast Tray Icon Missing
« on: October 27, 2017, 06:42:09 AM »
I know it isn't a huge deal, but it is something that is bothering me.  On my computer and several others that I know each time on restart to get the Avast System Tray Icon up, I have to open avast.  I have been told it is running in the background without the access on the task bar, but I like having quick automatic access and not having to open it every time on restart.  I have done a lot of looking online but not having any luck finding a solution. I have tried going into repair and having it fix it as one place suggested a few days ago but that didn't fix it on my computer.  Does anyone have any suggestions?  My startup says that AvLaunch component (2) from Avast launches.  That includes the AvLaunch component and Avast Antivirus.  Is there something missing from my registry that is causing it not to load the tray icon? I know I have had a few other registry issues since upgrading to 10.  Just looking for some ideas, thanks!

Offline Asyn

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Re: Avast Tray Icon Missing
« Reply #1 on: October 27, 2017, 06:43:37 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Tray Icon Missing
« Reply #2 on: October 27, 2017, 07:15:14 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

I believe everything is the most updated I can get.
Free
Happened on all versions since I updated.  Maybe just the 2017 update.  Current version 17.7.2314 (build 17.7.3660.241).
OS Windows 10 Home version 1703 build 15063.674
Nothing running in background except maybe windows defender (because randomly it decided to start popping up auto).  I do run Malwarebytes and Adwcleaner/ccleaner on occasion.
Have used avast since long before I got this computer, and have continued.

I did have a customer earlier that mentioned that it was bothersome to her, so even though it isn't worrysome only annoying to me, it would be nice to have a fix.

Offline Asyn

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Re: Avast Tray Icon Missing
« Reply #3 on: October 27, 2017, 07:46:20 AM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

PS: Regarding Avast & MBAM, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Tray Icon Missing
« Reply #4 on: October 28, 2017, 01:24:37 AM »
I did this, safemode offline installer everything.  Still on startup all I have running in Background is Avast Behavior Shield.  Avast Antivirus I still have to open manually to get it to run in the background/have the availability down in the toolbar.  This is weird since it does still have the Avast Antivirus UI component under the start-up.

Offline mchain

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Re: Avast Tray Icon Missing
« Reply #5 on: October 28, 2017, 04:53:50 AM »
I would've thought your issue was with a missing avast icon in the toolbar.  See attached if that is still the case.

Do you show File Shield, Web Shield as running on startup?
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

Offline Asyn

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Re: Avast Tray Icon Missing
« Reply #6 on: October 28, 2017, 04:59:11 AM »
Strange. Best you wait for one of the guys with W10.
Maybe the tray icon is just hidden somehow..??

Edit: Did you set the exclusions for Avast in MBAM and vice versa..!?
« Last Edit: October 28, 2017, 07:09:57 AM by Asyn »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Tray Icon Missing
« Reply #7 on: October 28, 2017, 11:02:10 PM »
I would've thought your issue was with a missing avast icon in the toolbar.  See attached if that is still the case.

Do you show File Shield, Web Shield as running on startup?

No I don't see those running on startup, just what I have said on previous posts.  I don't see anything attached?

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Re: Avast Tray Icon Missing
« Reply #8 on: October 28, 2017, 11:04:57 PM »
Strange. Best you wait for one of the guys with W10.
Maybe the tray icon is just hidden somehow..??

Edit: Did you set the exclusions for Avast in MBAM and vice versa..!?

I actually don't even think its actually running on startup based on the processes versus when I open it.  Once I open it on startup, it stays in the toolbar.  It still has the option checked "Show Avast tray icon".  It just doesn't appear to run correctly on startup.

I didn't include the exclusions, because I don't run Malware bytes constantly.  I am really safe about my browsing habits and only if I see an issue or feel like somethings wrong do I update and run Malwarebytes, so that shouldn't be an issue.

Offline bob3160

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Re: Avast Tray Icon Missing
« Reply #9 on: October 29, 2017, 12:12:24 AM »
The exclusions wouldn't hurt but might do some good. That's why they are recommended. :)
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Re: Avast Tray Icon Missing
« Reply #10 on: October 29, 2017, 03:26:45 AM »
I went ahead and did it.

Offline Asyn

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Re: Avast Tray Icon Missing
« Reply #11 on: October 29, 2017, 03:49:59 AM »
Did it help..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Tray Icon Missing
« Reply #12 on: October 29, 2017, 04:42:18 AM »
After installing the newest version of MBAM, making sure everything is up to date, both programs having the exclusions, still the only avast thing running at startup is the avast behavior shield and aswblDSAgent with it.  I still have to manually open the antivirus program to get it running/in the task bar.

Offline Asyn

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Re: Avast Tray Icon Missing
« Reply #13 on: October 29, 2017, 04:44:16 AM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Tray Icon Missing
« Reply #14 on: October 30, 2017, 07:33:09 AM »
Had done that prior to the clean install.