Author Topic: Stuck on Resolving Issues  (Read 2316 times)

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Stuck on Resolving Issues
« on: July 15, 2017, 01:27:41 PM »
How do I get past the resolving performance issues page? There's no 'Resolve' nor 'Skip' buttons as there were in the last version.

Offline seebach

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Re: Stuck on Resolving Issues
« Reply #1 on: November 06, 2017, 01:55:31 AM »
This is also a problem for me 4 months later.  Did anyone ever figure out why this isn't working?

Offline DavidR

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Re: Stuck on Resolving Issues
« Reply #2 on: November 06, 2017, 02:16:49 AM »
I believe this requires that you have purchased the Avast Cleanup Product, see the Avast Cleanup sub-forum https://forum.avast.com/index.php?board=63.0.

Have you purchased Avast Cleanup ?
If so I suggest posting your question in that sub-forum.

I don't like it when the smart scan does scans of products that you either haven't purchased or that you haven't installed.  They are trying to get you to purchase the paid product, the free version just reports.
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Re: Stuck on Resolving Issues
« Reply #3 on: November 06, 2017, 10:19:30 AM »
I think the problem was that the buttons were not appearing after an update. Following the next update they reappeared. All working for me now.

Offline DavidR

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Re: Stuck on Resolving Issues
« Reply #4 on: November 06, 2017, 10:51:08 AM »
Thanks for getting back with your update on the resolution.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security