Author Topic: Have Avast M Security for 4 years can't add replacement phone  (Read 249 times)

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Offline csarc

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Have Avast M Security for 4 years can't add replacement phone
« on: November 18, 2017, 05:44:00 AM »
We've had Avast Mobile Security since 2013.  Recently we replace a broken phone.  The broken.  I sent myself a download link from the my.avast.com portal to add a new device and installed the application.  I can't figure out how to tie the new phone to the existing my.avast.com account so I can manage it like I do the other 3 phones.  This happens when I try to install the Anti-theft feature.  I've already enrolled my email address in the app on the new phone and it recognizes it until I try to install Anti-theft; it seems to want to use a google account for the pin (but I have a pin enrolled to a non-google account.

Offline Tereza V.

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Re: Have Avast M Security for 4 years can't add replacement phone
« Reply #1 on: November 21, 2017, 09:03:21 PM »
Hi, please try this:
- open the Avast Mobile Security app
- tap the three-lines icon in the upper left corner to bring the menu
- in the menu roll down and tap on "Avast Account"
- now tap "Disconnect" and "Sign out"
- select exactly the same method for login you use on the page https://my.avast.com (Login with Google, Facebook, or E-mail)
- follow on-screen instructions to link the app to your My Avast Account
Your device will then appear in the account.

A link to setting up the Anti-Theft:
https://support.avast.com/en-us/article/215/

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