UI turns off at random times throughout the day

[mdmayes4]

Hi,

Have a Windows 10 PC with Avast Internet Security (paid).  Avast keeps turning off.  I have done "avastclean" in safe mode, and re-installed. 

But Avast keeps turning off - and does not finish a scan.  No matter which one I use - it will turn off during the scan and I have to turn it back on.  But then the scan says it has finished with no problem found.  Help please.  I have Avast on my Win8 laptop - no problems there!

Deb

[Asyn]

-> https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load

[mdmayes4]

Ok tried this.

Al least I got the quick scan to run, and only a few issues.  It seemed to be ok, but now 2 1/2 hours later and we get the error "Avast is Down.  Something has gone wrong and you are not protected".  Clicked Restart and it appears to restart.  We dont get a pop-up that Avast is down, it was only that I went to check on it and it opened as "Down".

Next suggestion please?

Thanks
Deb

[REDACTED]

Ok tried this.

Al least I got the quick scan to run, and only a few issues.  It seemed to be ok, but now 2 1/2 hours later and we get the error "Avast is Down.  Something has gone wrong and you are not protected".  Clicked Restart and it appears to restart.  We dont get a pop-up that Avast is down, it was only that I went to check on it and it opened as "Down".

Next suggestion please?

Thanks
Deb

I'm getting the same thing - and no response from Avast when i contact them!

[DavidR]

<snip quote>
I'm getting the same thing - and no response from Avast when i contact them!

How did you contact avast (and when) ?

[REDACTED]

Same  thing here and its on a fresh install of windows 7. 

[Asyn]

Ok tried this.

Al least I got the quick scan to run, and only a few issues.  It seemed to be ok, but now 2 1/2 hours later and we get the error "Avast is Down.  Something has gone wrong and you are not protected".  Clicked Restart and it appears to restart.  We dont get a pop-up that Avast is down, it was only that I went to check on it and it opened as "Down".

Next suggestion please?

Thanks
Deb

Follow instructions: https://support.avast.com/article/33/

[mdmayes4]

Thanks - I have done that and have a file reference number  VRUAS.

Hope this can get sorted soon   

[Asyn]

You're welcome.

[mdmayes4]

So what happens now??  Is there somewhere I go to check on the status?

Deb

[Asyn]

You need to wait for a reply from support, be patient it can take a few days.

[mdmayes4]

Hi Forum...

Any news on this?  I havent heard anything - not even a system generated email to let me know someone it looking at it.  I see problem alot in this forum, so I know it is not jus tme (and my PC is not a DELL).

Hope I get something to try soon.

Cheers

[DavidR]

It has been reported by bob3160, hopefully this will give it a shove in the right direction.