Author Topic: I Need Help  (Read 783 times)

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I Need Help
« on: November 23, 2017, 02:43:28 AM »
So I claimed a free trial for Avast Clean Up, that required entering my credit card/pay pal information. I tried to cancel but I got an error saying the servers are not responding. And I have no option to turn off auto pay. Can someone please help me. I sent an e-mail to support, but I am anxious as I do not have enough money on my Paypay.
Thanks to anyone who can help

Offline Raeken

  • Deutsch living in France
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Re: I Need Help
« Reply #1 on: November 23, 2017, 03:08:04 AM »
I've been noticing this "servers are not responding" message. I thought it was a temporally issue at the day i tried. Avast should look for this issue and fix it.
So, as i can see, you're not being able to cancel your "auto renewal" at this this moment.

Unfortunately, the support may take a few days to handle your situation.

Take a look here: https://support.avast.com/en-us/article/Cancel-auto-renewal/
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