Author Topic: Computer won't shut down since clean up installed  (Read 255 times)

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Offline lawrence673

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Computer won't shut down since clean up installed
« on: November 23, 2017, 10:05:57 AM »
Installed clean up premium 48hrs ago, since then my computer won't shut down unless I kill the power. I am just left with shutting down and the spinning wheel. I uninstalled it yesterday evening and computer shut down fine, re installed it again and now it won't shut down again! Using Windows 7

Offline Stellarman

  • Avast team
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Re: Computer won't shut down since clean up installed
« Reply #1 on: November 23, 2017, 10:23:14 AM »
Hi,

this is really some king of misbehavior of our product which is not supposed to do.

Could you please collect the logs files from your computer in order to help us investigate the issue?

Log files are stored here: c:\ProgramData\AVAST Software\Tuneup\log\ and you could then upload it either to your favourite file share or you could use our FTP server ftp.avast.com/ftp/incoming/ (login: anonymous).

Thank you!

Offline lawrence673

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Re: Computer won't shut down since clean up installed
« Reply #2 on: November 23, 2017, 10:40:48 AM »
Will do this evening, at work at moment.