Author Topic: Seems a waste to pay for.  (Read 1454 times)

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Offline puniisher330

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Seems a waste to pay for.
« on: December 16, 2017, 10:50:37 PM »
Has a neat little spinning circle. Wouldn't waste the money. More than once it has just sat on a spinning circle, supposedly loading? LOL 5 minutes, 20 minutes, 1hr. Load, reload, exit, restart. Load from file, admin and not admin, load from shortcut admin and not admin, etc etc etc..........sits on loading. Not worth wasting money. The antivirus rocks but this program, while it does do good things, isn't worth it due to repeatedly getting stuck on loading. Use CCleaner imo, as it loads every time!  Cheers! (BTW still loading, lol)

Offline DavidR

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Re: Seems a waste to pay for.
« Reply #1 on: December 16, 2017, 11:11:55 PM »
You do realise that CCleaner (Piriform) is now part of the Avast Software family ;)
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.9.6034 (build 22.9.7554.734) UI 1.0.728/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Stellarman

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Re: Seems a waste to pay for.
« Reply #2 on: December 18, 2017, 10:38:30 AM »
Hi,

this issue is already being covered in this topic: https://forum.avast.com/index.php?topic=211768.0 so please write your posts there as well.

We would love to resolve this problem for all of you however in order to be able to do that we need the log files to be able to investigate it further.
If you could provide us with that ones it would be highly appreciated!

Log files are located in this folder: c:\ProgramData\AVAST Software\Tuneup\log\
And you can either upload them to a favourite file server of yours or you can use our public FTP server for the purpose: ftp.avast.com/ftp/incoming/ (login: anonymous).

Thank you!