Author Topic: Cannot view or edit passwords  (Read 2278 times)

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Cannot view or edit passwords
« on: December 23, 2017, 03:24:48 PM »
Since yesterday, I am not able to view or edit my passwords. I am using Avast Free on a Windows laptop. The program and definitions are up to date (version 17.9.2322 build 17.9.3761.0). I've tried rebooting and changing browsers (from Chrome to IE). The "Loading" message box appears (with the spinning circle) when I click on any password "account". The problem seems to have started after adding a new password yesterday. I can login to the account using the new password and it auto-fills like always, but I cannot view or edit this or any other password in the Avast program.
« Last Edit: December 23, 2017, 03:28:38 PM by OGGWild »

Offline Asyn

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Re: Cannot view or edit passwords
« Reply #1 on: December 23, 2017, 03:26:29 PM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Cannot view or edit passwords
« Reply #2 on: December 23, 2017, 04:09:45 PM »
That worked. Thank you very much.

Offline Asyn

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Re: Cannot view or edit passwords
« Reply #3 on: December 23, 2017, 04:10:14 PM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0