Author Topic: Does or does not SecureLine VPN start at system startup?  (Read 4560 times)

0 Members and 1 Guest are viewing this topic.

Offline Kimmo7

  • Newbie
  • *
  • Posts: 7
Does or does not SecureLine VPN start at system startup?
« on: January 03, 2018, 05:27:18 PM »
Hi friends,

Since the latest Avast update, I have started to see mysterious behaviour in Avast SecureLine VPN when starting up my computer. The support pages say that the "VPN cannot be programmed to start automatically when you start your system". See

https://1drv.ms/b/s!AmxjidfBMP6JohNVR9FDziKTJ991 (pdf file)

This is reflected on the Windows taskbar (Win 10) where the VPN icon shows "not active/connected". However, when I cllick on the icon, the dashboard that opens shows that the VPN is on. See

https://1drv.ms/f/s!AmxjidfBMP6JohVMcw1GBCXkFOoF (pdf file)

Which should I believe?

I have resolved this by switching OFF on the dashboard, and when I get a notification that the VPN is off, switching back ON, after which both the dashboard and the taskbar icon show that the VPN is on.

Can anyone shed any light on this problem? Going to the dashboard and disconnecting/reconnecting is unnecessary trouble when a user might expect that the thing just works.

By the way, has anyone found a way to contact Avast Support directly? I've been running in circles on the Support pages for some time now, and beginning to get irritated.

Many thanks!

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 59148
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Does or does not SecureLine VPN start at system startup?
« Reply #1 on: January 04, 2018, 05:05:30 AM »
By the way, has anyone found a way to contact Avast Support directly? I've been running in circles on the Support pages for some time now, and beginning to get irritated.
Contact support: https://support.avast.com/contact
Win 8.1 [x64] - Avast Premier 19.5.2378.B#4 - CC 5.57 - MCS - EEK - FF ESR 60.6.3 [NS/AOS/uBO] - TB 60.6.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline a.pauls

  • Newbie
  • *
  • Posts: 2
Re: Does or does not SecureLine VPN start at system startup?
« Reply #2 on: January 12, 2018, 09:41:20 PM »
I have the same issue. It´s kind of ennoying not to be sure, if you are protected or not. I disconnect and reconnect as well to be sure.

It seems to me, that Avast isn´t really willing to answer any questions.... Bad customer service...

Offline Kimmo7

  • Newbie
  • *
  • Posts: 7
Re: Does or does not SecureLine VPN start at system startup?
« Reply #3 on: May 04, 2018, 08:34:45 AM »
Update:

Some time ago, the VPN suddenly began to start automatically at system startup again. Both dashboard and taskbar icon show ON, and when checking, it really is on. Quirky.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 59148
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Does or does not SecureLine VPN start at system startup?
« Reply #4 on: May 04, 2018, 08:39:04 AM »
Thanks for the feedback.
Win 8.1 [x64] - Avast Premier 19.5.2378.B#4 - CC 5.57 - MCS - EEK - FF ESR 60.6.3 [NS/AOS/uBO] - TB 60.6.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rudosan

  • Newbie
  • *
  • Posts: 1
Re: Does or does not SecureLine VPN start at system startup?
« Reply #5 on: May 06, 2018, 02:16:14 PM »
O SecureLine VPN náo ativa de nenhum jeito em meu computador.
Aparece a seguinte informação: Ops! O Avast SecureLine VPN está enfrentando um problema técnico.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 59148
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Does or does not SecureLine VPN start at system startup?
« Reply #6 on: May 06, 2018, 02:52:15 PM »
O SecureLine VPN náo ativa de nenhum jeito em meu computador.
Aparece a seguinte informação: Ops! O Avast SecureLine VPN está enfrentando um problema técnico.
Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0
Win 8.1 [x64] - Avast Premier 19.5.2378.B#4 - CC 5.57 - MCS - EEK - FF ESR 60.6.3 [NS/AOS/uBO] - TB 60.6.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Online jefferson sant

  • Ultra Poster
  • *****
  • Posts: 5887
  • volunteer
Re: Does or does not SecureLine VPN start at system startup?
« Reply #7 on: May 07, 2018, 04:02:57 AM »
O SecureLine VPN náo ativa de nenhum jeito em meu computador.
Aparece a seguinte informação: Ops! O Avast SecureLine VPN está enfrentando um problema técnico.

Boa noite rudosan.

Para resolver problemas na ativação do Secureline sigas as etapas no link.

https://support.avast.com/pt-br/article/Activate-SecureLine-VPN

Se ainda permanecer nos avise,envie para o suporte e a equipe irá investigar sobre o erro ou a possível troca da licença.

https://support.avast.com/pt-br/contact/paid_pc

Obrigado!